Unit Secretary, Cancer Care, PTT (J0726-0449)

North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care, ambulatory and long-term care services.

What defines North York General goes beyond exceptional quality care. Our superpower is how we deliver that care – the unparalleled compassion we bring to every encounter, during the moments that matter. Through partnerships, collaboration and academic endeavours, we seek to set new standards for People-Centred Care—a cornerstone of our culture and central to our Mission: People-Centred Care for a healthier community.

North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners.

We are proud to be a place where the best people come to learn, grow and innovate. Join North York General to accelerate your career!

Position Summary

Unit Secretary, Oncology- Palliative Medicine Unit:
Your goal in this position is to perform administrative, secretarial and receptionist support for the Oncology-Palliative Medicine Unit in a confidential, sensitive and professional manner. You have effective written and spoken communication skills, use your critical thinking and problem solving skills, and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. This position supports the hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for patients, staff, physicians, volunteers and families.

On a practical level, you will

• Support and adhere to Hospital policies and procedures
  
• Use customer service principles when interacting/communicating with patients, families, staff internal and external parties
  
• Coordinate various interdepartmental activities and requests such as transportation of patients for tests, scheduling of appointments for various clinics, reminder appointment phone-calls, discharges and other services required on the unit
  
• Screen and triage incoming telephone calls and inquiries; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.
  
• Assume responsibility for identification and advancement of issues and concerns with the Clinical Team Manager in a time sensitive manner
  
• Compile and disseminate material/documents related to Program activity
  
• Maintain attendance/time reporting information and arranges appropriate relief including agencies. Inputs payroll, and keeps record of nursing resource pool and overtime statistics
  
• Order entries within scope of practice notifies appropriate staff, and specific departments as required
  
• Support clinicians with system order entry functions, such as scheduling patient appointments and follow-up appointments
  
• Process requisitions as required (blood work, CT, etc.), maintains documentation and follows up on outstanding information (e.g., test results, follow up appointments)
  
• Maintain organization of admissions, discharges, outstanding orders and medication information, dismantles charts and enters information electronically as required
  
• Prepare reports and discharge instructions, photocopying, prioritizing and processing of information as required
  
• Maintain office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt
  
• Utilize patient and family centered communication and strategies with patients, families, staff, physicians, and volunteers

Qualifications

• Must obtain and provide to the Hospital a current Police Vulnerable Sector Check
  
• Grade 12 diploma
  
• Medical Office Assistant certificate from a College of Applied Arts and Technology
  
• Working Knowledge of medical terminology and ability to perform medical transcription
  
• Experience inputting payroll, timesheets and staff schedules preferred
  
• Demonstrated commitment to patient/client centered care
  
• Accurate minimum typing speed of 45 w.p.m
  
• Proficiency in Microsoft Office including; Word, Excel and PowerPoint
  
• Bilingualism in French/English an asset

What We Offer

Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Part Time Temporary position (6 months contract), 8 and 12 hours shifts, all shifts including 2 out of 3 weekends, in the Oncology – Palliative Medicine Unit. We offer a highly competitive total compensation package which includes pay in lieu of benefits, vacation pay and the opportunity to join the Hospital Pension Plan. #INDO