The Opportunity
You love to work in a fast-paced environment, you respond quickly to problems and opportunities as soon as they arise, you inspire confidence through your leadership and ability to work with many stakeholders at all levels of the organization.
If that is you, the Manager, Intraday and Workforce Data Optimization role may be right for you.
As part of the Intraday and Workforce Optimization Team, this role is responsible for management of call handling data and productivity data sets supporting the workforce capacity plans. It also includes forecasting call volumes and staffing requirements in a multi-skills contact center operation, managing scheduling and intraday management processes which optimize service levels and strike the right balance between business requirements and employee engagement. It includes frequent requests for performance analysis, solution design and implementation of small projects.
What to Expect
What You Bring
Salary Range : $88,000- $138,000
Manager, Intraday and Workforce Data Optimization • Toronto, ONT, Canada
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