Salesforce Functional Manager

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Manager

Job Description & Summary

At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients analysing their needs implementing software solutions and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

The Opportunity:

AsaSalesforce Functional Manager unlock your potential and embrace the chance to drive meaningful outcomesthatllelevate your career. PwCs Salesforce practice is seeking a functional leaderto help clients define design anddeliverSalesforce-enabled business transformation.This role will focus on leading discoverytranslatingbusinessneeds into practical Salesforcesolutions guiding configuration-led delivery and supporting adoptionwhilecoachingfunctional consultants andworking collaboratively with technical and client teams.YoullworkacrossSalesforce CloudsAgentforce Data Cloud Flow and the Lightning Platform to help enterprise clientsdeliver sustained outcomes Your role will include butisntlimited to:

• Business processes user journeys and Salesforce-enabled operating models that improve service delivery and support measurable client outcomes

• Functional solution designs across Sales Cloud Service Cloud Experience Cloud Public Sector Solutions Industry Clouds Flow Data CloudAgentforce Einstein and reporting capabilities

• Discovery workshops process maps personas user stories acceptance criteria configuration workbooks backlog structures and functional specifications

• Testing training adoption and knowledge transfer approaches that help clients build confidence and sustain value after go-live

• Functional Environment & Tools:Public Sector SolutionsReports & DashboardsJiraConfluenceLucidchart/MiroUser storiesProcess mappingTrainingand enablement materials

• Facilitate client workshops design sessions playbacks and stakeholder demonstrations to build alignment on business needs solution options and delivery priorities

• Translate client business requirements into functional specifications user stories acceptance criteria process flows and configuration guidance for delivery teams

• Define functional delivery standards configuration documentation practices testing traceability and acceptance criteria that support quality scalability and adoption

• Support sprint planning backlog refinement demonstrations defect triage user acceptance testing training preparation and business readiness activities

• Contribute to Salesforce solution designs across Service Cloud Sales Cloud Experience Cloud Public Sector SolutionsandIndustryClouds

What Youll Bring:
Your skills knowledge and experiences are what set you apart.Hereswhat we look for:

• 5 years hands-on Salesforce functional consulting experience with 3 years in functional lead roles with the ability to lead requirements solution design configuration testing and client-facing delivery activities

• Strong experience in business process design requirements elicitation user story development acceptance criteria functional documentation and Salesforce configuration-led delivery

• Proven ability to lead discovery workshops design sessions stakeholder demonstrations UAT cycles training support and adoption activities for complex Salesforce programs

• Strong understanding of Salesforce data models security models automation capabilities reporting dashboards and the functional impacts of integrations and data migration

• Experience with Agile/Scrum delivery and full SDLCuser stories sprint planning backlog refinement retrospectives testing release readiness and post-go-live support

• One or more Salesforce certifications: Administrator Advanced Administrator Platform App Builder Sales Cloud Consultant Service Cloud Consultant Experience Cloud Consultant Business Analyst Public Sector Solutions Accredited Professional or relevant Industry Cloud certifications

• Familiarity with modern delivery practices: Jira Confluence process mapping solution design documentation configuration workbooks traceability matrices test scripts and knowledge transfer materials

• Ability to lead functional delivery teams of 5-10 consultants on complex Salesforce implementations guiding end-to-end functional design from discovery and process design through configuration testing adoption and release readiness

• Work with solution architects technical leads developers experience designers testers and change teams to align functional design with Salesforce leading practices and client outcomes

• Coach functional consultants on requirements elicitation Salesforce configuration patterns backlog management UAT support stakeholder engagement and quality documentation

• Experience with the following is an asset:AgentforcePrompt BuilderData CloudIndustries CPQSalesforce FlowsCRM Analytics Human-centred designChange enablement Training development Process improvement

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $112400 - $162400. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach ranges may vary for positions in other locations. At PwC Canada base salary is determined by your skills experience qualifications and work addition to base salary eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process our Talent Acquisition team will provide details about our comprehensive total rewards package.

Whyyoulllove PwC

Wereinspiring and empowering our people to change the world. Powered by the latest technologyyoullbe a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work and our continuous development environment will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: Canada acknowledges that we work and live across Turtle Island on the land that is now known as Canada which are the lands of the ancestral treaty and unceded territories of the First NationsMétisand Inuit Peoples. We recognize the systemic racismcolonialismand oppression that Indigenous Peoples have experienced and still go through and we commit to allyship and solidarity.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Application Software Business Model Development Business Process Modeling Business Systems Coaching and Feedback Communication Creativity Developing Training Materials Embracing Change Emerging Technologies Emotional Regulation Empathy Enterprise Integration Enterprise Software Implementation Research Implementation Support Implementing Technology Inclusion Innovative Design Intellectual Curiosity IT Infrastructure 23 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date

Were committed to providing accommodation throughout the application interview and employment process. If you require accommodation to be at your best please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started so we know you have questions about how and why we use it. At certain points during our recruiting process we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly without seeing identity information such as your name or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills experience and likely success at PwC Canada. While AI supports parts of our recruitment process final hiring decisions always involve human review. For more information about our use and protection of your data please refer to our Privacy Policy ( tenons à répondre à vos besoins tout au long du processus de demande demploi dentrevue et dembauche. Si vous avez besoin de mesures dadaptation pour être parfaitement à laise faites-le-nous savoir à létape de la demande demploi.

Lutilisation de lintelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement nous comptons sur lIA pour améliorer votre expérience. Par exemple pendant lexamen du curriculum vitæ ou lélaboration dune liste de recommandations personnalisées un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour lentrevue. LIA nous aide à mieux lutter contre les préjugés car lévaluation des candidats se fait de façon juste et équitable sans que les informations didentification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et dévaluer le lien entre leurs compétences leur expérience et leurs chances de réussir chez PwC Canada. Bien que lIA facilite certaines étapes de notre processus de recrutement les décisions finales dembauche sont toujours prises par des personnes. Pour en savoir plus sur lutilisation et la protection de vos données personnelles consultez notre politique sur la protection des renseignements confidentiels ( Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 112400 - 162400