Senior Software Engineer, AWS

At Gore Mutual weve always set ourselves apart as a modern mutual that does good. Now were proudly building on that legacy to transform our companyand our industryfor the better.

Effective January 1 2026 Gore has joined Benevathe countrys largest mutual insurance companyas part of its Property & Casualty operations in Ontario and Western Canada. During 2026 Gore will combine its operations with Unica Insurance Benevas Ontario-based subsidiary specializing in niche commercial and personal insurance creating a stronger more diversified mutual insurer with greater scale and long-term stability.

Every decision and investment remains anchored in long-term benefits to customers members and communities. Come join us.

The Senior Engineer AWS is responsible for designing developing and maintaining Gore Mutuals Amazon Connect contact center platform and its supporting AWS services (Lambda Lex DynamoDB API Gateway S3 CloudWatch etc.). This role ensures the reliability scalability and continuous improvement of the telephony and customer interaction ecosystem that directly supports Gore Mutuals National Operations Centre (NOC) Claims and Customer Service operations. The engineer partners with Operations Engineering and vendor teams to deliver automation integrations and enhancements that improve the broker and policyholder experience while reducing operational overhead.

What will you do:

Design develop and maintain Amazon Connect contact flows and supporting AWS Services

• Build and optimize contact flows queues routing profiles and IVR menus within Amazon Connect to meet evolving business requirements
• Develop and maintain AWS Lambda functions Amazon Lex bots and API Gateway integrations that power self-service and agent-assist capabilities

Ensure platform reliability monitoring and incident response

• Implement and maintain CloudWatch dashboards alarms and logging for proactive monitoring of Connect and peripheral services
• Troubleshoot production issues across the telephony stack performing root-cause analysis and implementing permanent fixes
• Participate in on-call rotation and P1/P2 incident triage to minimize downtime and business impact

Deliver integrations between Amazon Connect and enterprise systems

• Build and maintain integrations with Guidewire (ClaimCenter/PolicyCenter) CRM and internal data platforms via REST APIs and event-driven architectures
• Develop data pipelines to surface call analytics agent performance metrics and customer interaction data to reporting teams
• Collaborate with cross functional teams to drive AI-driven features such as call transcription summarization and sentiment analysis

Contribute to engineering best practices documentation and knowledge sharing

• Author and maintain technical documentation for architecture dependencies runbooks and deployment procedures
• Participate in code reviews architectural design reviews and sprint ceremonies to uphold engineering standards
• Mentor and support junior engineers and operations team members on AWS and Amazon Connect best practices

Support continuous improvement and innovation of the contact center platform

• Evaluate new Amazon Connect features for applicability to Gore Mutuals needs
• Propose and implement automation to reduce manual effort for Operations teams
• Contribute to the technology roadmap by identifying technical debt and recommending modernization opportunities

What Youll Need to Succeed:

• Undergradtue degree in Information TechnologyComputer Sceince or IT Systems.
• Hands-on development experience withAmazon Connect (contact flows queues routing profiles Connect APIs)
• Strong experience building serverless applications using AWS Lambda API Gateway DynamoDB S3 SNS EventBridge and Step Functions
• Experience with Amazon Lex or similar conversational AI for IVR/chatbot development
• Production experience with infrastructure-as-code (CloudFormation CDK AWS SAM or Terraform)
• Experience integrating telephony or contact center platforms with enterprise systems (e.g. CRM policy/claims management)
• Familiarity with CI/CD pipelines (GitHub Actions CodePipeline or equivalent) and version control (Git)
• Experience with monitoring and observability tools (CloudWatch Dynatrace or similar)
• Prior work in insurance financial services or regulated industries (asset)
• AWS Services Lambda Lex DynamoDB S3 API Gateway CloudWatch IAM Step Functions SNS/SQS EventBridge
• Amazon Connect Contact flows routing Connect APIs Contact Lens real-time & historical metrics
• Programming React; Python (primary Lambda runtimes)
• Infrastructure-as-Code CloudFormation AWS CDK/SAM or Terraform
• REST API design and event-driven architecture patterns
• CI/CD & DevOps GitHub Actions CodePipeline automated testing deployment automation
• Monitoring & Observability CloudWatch dashboards/alarms log analysis Dynatrace preferred
• Security fundamentals IAM policies encryption at rest/in transit PII handling in telephony data
• Agile methodologies Scrum ceremonies Jira-based sprint planning backlog management
• Communication & documentation Ability to translate technical concepts for non-technical stakeholders and maintain architectural documentation

#LI-Hybrid

The expected base salary range for this position is $79500 - $129500. Depending on your relevant experience skills qualifications market conditions and business needs base compensation may vary. You have the potential to earn more through Gore Mutuals discretionary bonus program which gives you an opportunity to increase your total compensation provided the business meets its performance targets and you meet your individual goals.

Please note: This rangereflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits disability insurance retirement plan matching paid time off recognition and perk programs.

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process including the application process.

If you require accommodation because of a disability we will work with you to meet your needs.Contact usand a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process please notify your Talent Acquisition Consultant.

Required Experience:

Senior IC

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 79500 - 129500