As a Systems & ITSM Platform Specialist, you’ll play a key role in managing and evolving our enterprise IT service management environment. We’re currently transitioning from BMC Remedy (on-prem) to BMC Helix SaaS, and this role will be central to that journey.
You’ll help ensure our systems are reliable, scalable, and delivering real value across a global organization, while working closely with cross-functional teams to support ongoing improvements.
Key Responsibilities
Administer and support our ITSM platform (BMC Helix / Remedy), including integrations and related applications
Configure workflows, service catalogs, and system components to align with business needs
Troubleshoot and resolve platform issues in a complex, enterprise environment
Monitor system performance and ensure high availability and reliability
Partner with cross-functional teams to deliver enhancements and process improvements
Contribute to the transition from Remedy to Helix SaaS
What You'll Bring
5+ years of experience in ITSM, systems administration, or similar technical roles
Hands-on administration experience with BMC Remedy and/or BMC Helix (platform configuration, support, customization, not just end-user exposure)
Strong troubleshooting skills in a production environment
Experience supporting enterprise applications with minimal supervision
Strong communication skills and ability to work across technical and non-technical teams
Nice to Have
Experience with BMC Helix SaaS platform
Exposure to: Digital Workplace Catalog (DWP/DWPC) Innovation Studio / Innovation Suite
ITIL or related certifications
Experience with SaaS platforms, integrations, or automation tools
This position will be located in either Toronto, Atlanta or Philadelphia and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.
Come as You Are
Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.
We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.
We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.
What We Offer
We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.
In addition to base salary, Nasdaq offers significant other compensation (annual bonus/commissions and equity), benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.
Nasdaq’s programs and rewards are intended to allow our employees to:
Systems & ITSM Platform Specialist • York St 24/25, Toronto, CA
A leading staffing agency in Toronto is looking for a senior professional to lead platform operations within a hybrid structure.This role requires a university degree in technology or engineering a... Show more
The Linux Desktop Engineer will own the design, deployment, configuration, and structural maintenance of Celestica's high-performance Linux computing platform.This role directly supports the Hardwa... Show more
Our client is seeking a Business Systems & AI Specialist to serve as the organization's internal technology champion, bridging business operations, technology, and AI.This role is ideal for someone... Show more
Are you someone who embraces change and willing to take on and learn new responsibilities?.Do you love working with others across various departments to achieve a common goal?.Our Client is an inte... Show more
We are a large and growing professional services firm that still feels like a community.We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the commun... Show more
Zip is the AI platform for enterprise procurement — built for humans and agents working together.By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companie... Show more
SUMMARY The System Analyst II will lead the management and maintenance of key data center and network infrastructure to ensure successful realization of operational targets.As someone who has spent... Show more
Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure and Platform Engineering.Renowned for our abi... Show more
Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformati... Show more
Step into the role of IT Systems Specialist, ensuring optimal performance of IT services and systems operations available around the clock.Provide crucial support to enhance tech processes.This rol... Show more
Elevate enterprise cloud solutions as a Lead Cloud Systems Engineer.Spearhead the development of cloud platforms and components, ensuring robust, scalable systems tailored for business needs.As par... Show more
Job Description****You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.Who We Are**At Fidelity, we’ve been helping Canadian investors build better fi... Show more
An established industry player is seeking a Systems Analyst to join their Telecom department.This role involves supporting critical infrastructure projects, requiring strong interpersonal skills an... Show more
We are seeking a Manager, IT Systems to join our IT team.This role is available to candidates across Canada (excluding Quebec).If you are local to one of our hubs (Burnaby, Calgary, or Toronto), yo... Show more
Leo Berwick is hiring a Systems Engineer to enhance our cloud-oriented IT operations.Support users and maintain system efficiency in a hybrid working model with flexibility.As a Systems Engineer, y... Show more
Kinterra is a private equity platform dedicated to building secure supply chains for the modern economy by acquiring and developing critical minerals and related infrastructure assets.Kinterra inve... Show more
The role of Manager, Cloud & DevOps Platform Support involves leading a team of senior technical professionals in the support and maintenance of Cloud & DevOps Platforms.The position is based in To... Show more
Systems EngineerYour Moneris Career – The OpportunityJoin the Platform Services and Systems Administration team as a hands-on Infrastructure Engineer helping design, standardize, automate, and mode... Show more
Cloud and Collaboration Specialist, IT Solutions.As a Collaboration and Cloud Operations Engineer, you will be the backbone of our digital workplace.You will manage, optimize, and secure our hybrid... Show more
A leading IT services company is seeking a Unix Systems Administrator based in Toronto, Ontario.This role involves ensuring the stability and efficient operation of IT infrastructure while providin... Show more
