Usher Ticket Taker - HISTORY

Job Summary:

Who are we?

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward
thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this
sounds like you then please read on!

Responsibilities:

• Operate as Coat Check Attendant, Usher, and Ticket Scanner as scheduled
• Ability to examine tickets and direct guests in a friendly and engaging manner
• Aid patrons who have disabilities or other special needs in finding an appropriate seat or section for them to enjoy the show comfortably.
• Greet arriving guests and answer any questions they have regarding showtimes, events or parking
• Ability to lead and direct guests in a personable and inclusive manner to various areas of History such as; bars, washrooms, merchandise activations etc.
• Capability to read and assess situations from afar and be able to intercept and help guests if needed
• Communicate with any internal stakeholders on any need-to-know information regarding guests
• Monitor assigned areas and guest conduct to ensure safety and service is always a top priority.
• Follow all emergency procedures regarding venue evacuation and know the location of all exits throughout the building.
• Flexibility to perform other job-related duties as required
• Promptly greet and communicate with guests on coat check process
• Hang and organize coats within a logical order and system
• Return coats and items using the numerical order system to guests in a friendly and efficient manner
• Maintain and organize coat check area ensuring cleanliness and organization at all times
• Accurately complete paperwork referring to lost or stolen articles and follow up with respective parties if needed

Qualifications:

• Experience in a hospitality environment an asset, but not a must
• Previous experience handling cash and/or PAT devices an asset, but not required
• You desire the need to make every guest experience as memorable and special as possible
• Humble, kind-spirited and reliable with a passionate and confident attitude
• You’ve found the balance of being respectful and professional whilst being fun and jovial in a work environment
• You have strong attention to detail and customer service skills
• You have the ability to take direction and work calmly and effectively under pressure
• You possess a strong work ethic with a high sense of responsibility in an ever-changing environment
• You have the ability to work independently and within a team to juggle multiple prioritized tasks
• Must be able to work evenings, weekends and holidays as required

Physical Requirements/Work Environment

Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 15 pounds regularly; exposed to typical office environment conditions and noise levels.

Employment Equity

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.