Location: Canada (Flexible / Hybrid) Experience: 12+ years SAP IS U FICA, with strong Collections & Dunning expertise
Role SummaryWe are looking for a senior SAP S/4HANA IS U FICA SME with deep functional and advisory experience in Collections, Dunning, and customer receivables within utility environments. The role focuses on Target Operating Model design, L1 L3 process mapping, and solution architecture for S/4HANA Collections transformation programs.
Key ResponsibilitiesLead S/4HANA IS U FICA Collections & Dunning design and advisory workshops
Define the Target Operating Model for Collections in S/4HANA
Design end to end Collections, Receivables, and Revenue Recovery processes
Conduct Fit Gap analysis (ECC S/4HANA)
Deliver BRDs, process maps, TOM, and modernization recommendations
Collaborate with product owners, architects, and technical teams on integrations and enhancements
S/4HANA IS U FICA Collections & Dunning
Collection strategies, worklists, Promise to Pay, write offs, recovery
Security deposits, installment plans, returns, reversals
Creditworthiness & risk assessment
FI CA: open item management, clearing, payment processing, correspondence, interest, mass activities
Integration with IS U Customer Service, Billing, FI/CO, Credit Management, CRM/CX, payment gateways, external agencies
Bachelor's degree in IT, Engineering, Business, or related field
12+ years SAP IS U experience, including 8+ years in FICA Collections & Dunning
Multiple S/4HANA Utilities advisory or transformation projects
Strong understanding of utility customer to cash processes
SAP S/4HANA IS‑U FICA / Collections SME • Toronto, ON, Canada
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