Technical Account Manager Retail, Travel, Logistics

Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. Were committed to creating category-leading enterprise software that unleashes that power.

To make that happen we need people who are curious self-propelled generous and genuine. People who love being part of a fast-moving fast-thinking growth company. And people who careabout each other about UiPath and about our larger purpose.

Could that be you

Your mission

As a Technical Account Manager in our Retail Travel & Logistics Client Success team youll help our customers build and scale enterprise automation and agentic AI programs across retail operations travel and hospitality supply chain and manufacturing environments. Youll serve as a trusted technical advisor from day one guiding customers through the shift from traditional RPA and BPA approaches to intelligent agentic automationand ensuring they realize measurable business value from the UiPath Platform at every stage of their journey. Youll work across all levels of customer organizationsfrom developers and architects to operational and business stakeholdershelping them solve technical challenges accelerate adoption and translate automation and AI innovation into real business outcomes.

What youll do at UiPath

• Proactively engage and influence your customers providing embedded technical advisory and guiding the technical maturity of their automation programsincluding their transformation from traditional RPA/BPA approaches to agentic automationto help them achieve their objectives and elevate their line of sight as to what can be achieved.

• Drive platform adoption and usage across your accounts partnering with Customer Success and Sales to translate utilization trends into engagement plans expansion opportunities and stronger business outcomes.

• Provide UiPath platform infrastructure installation and upgrade planning guided assistance and troubleshooting including for agent orchestration and other AI-enabled automation components.

• Advise customers on how AI agents LLM-powered workflows and intelligent decisioning apply to retail travel supply chain and manufacturing use casessuch as source-to-pay and order-to-cash process automation demand forecasting inventory optimization fleet and route planning and warehouse or fulfillment automationhelping them evaluate where autonomous agents and copilots can create measurable business value

• Guide customers through the transformation of existing RPA and BPA processes into agentic automation balancing innovation with governance security and production reliability.

• Educate and enable your customers technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines agentic workflows program objectives environments and constraints.

• Conduct design and code reviews for select automations and agentic workflows to reinforce and verify those best practices.

• Perform technical health checks of your customers automation and agentic AI programs and environments identifying risks and opportunities for continuous improvement across technical disciplines.

• Collaborate with UiPath Product Support and other subject matter experts to manage facilitate communicate and bring to positive closure escalated support incidents.

• Partner with customer technical teams to help design solutions that connect automation AI orchestration and integrations across their retail travel supply chain and manufacturing systems.

• Stay current on UiPaths evolving agentic capabilitiesincluding agent builders orchestration and MCP-enabled integrationsto guide customers confidently through platform innovation.

• Also as an employee of UiPath you are required to comply at all times with UiPaths policies that were communicated to you from time to time and that are available on Inside UiPath.

What youll bring to the team

• Maintain a strong understanding of platform adoption and usage across your accounts using utilization insights to guide engagement and positively influence expansion and renewal outcomes.

• 3 years professional experience in a technical customer-facing role such as Technical Account Management Solution Architecture Technical Consulting or Technical Support.

• Background in programming but others are okay: C# C VB Java Python or PowerShell as examples.

• Hands-on exposure to modern AI technologies such as LLMs RAG (retrieval-augmented generation) architectures AI agents vector databases or GenAI application frameworks with the ability to translate these concepts for customers transitioning from traditional automation to agentic automation.

• Understanding of AI infrastructure considerations such as model hosting latency governance security and cost management.

• Experience in one or more of the following is desirable: Windows and Linux server infrastructure IT network troubleshooting cloud platforms (AWS Azure GCP) and security.

• Diplomacy tact and poise under pressure when working with customers and partners.

• Strong analytical and problem-solving skills.

• Excellent communication skills with the ability to build good relationships with multiple stakeholders at all levels including the ability to explain agentic AI and automation concepts clearly to both technical and business audiences. English fluency is required

• Self-motivated proactive team player with innovative ideas to inspire customer loyalty and adoption of both automation and agentic AI capabilities.

  Preferred Qualifications:

  Experience with UiPath Agent Builder Maestro AI Center Document Understanding Integration Service or other advanced platform capabilities.

  Experience in retail travel & hospitality supply chain or manufacturing industriesor consulting/support experience serving these sectors.

  Familiarity with retail and supply chain operational workflows such as source-to-pay order-to-cash inventory management demand planning order management warehouse operations or fleet/logistics coordination.

  Relevant industry or cloud certifications (e.g. AWS Certified Solutions Architect Azure Solutions Architect Expert).

  Bachelors degree in Computer Science Engineering Information Systems or a related field.

  Demonstrated agility in learning and adopting emerging AI-assisted development tools (e.g. GitHub Copilot Cursor or equivalent).

Maybe you dont tick all the boxes abovebut still think youd be great for the job Go ahead apply anyway. Please. Because we know that experience comes in all shapes and sizesand passion cant be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role the number of hybrid office-based and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age race color religion sex sexual orientation gender identity and expression national origin disability neurodiversity military and/or veteran status or any other protected classes. Additionally UiPath provides reasonable accommodations for candidates on request and respects applicants privacy rights. To review these and other legal disclosures visit our .

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1