We are looking for an IT Systems Administrator to join our growing IT team!
Reporting to the Associate Director IT the Systems Administrators primary focus is to help deliver project initiatives spanning the configuration maintenance and deployment of IT systems with a strong emphasis on automation scalability and security.
This is a hands-on role: you will have the opportunity to take the initiative to solve problems work through them to full resolution and aim to fix the underlying issues. A working knowledge of APIs and automation tooling is central to the role as much of the work involves eliminating manual processes and building scalable repeatable solutions. Just as important is the ability to partner with the business: understanding what teams are actually trying to accomplish and translating those asks into practical technical solutions.
This is a remote-first role within Canada.
Administer IT software and services including but not limited to JumpCloud Google Workspace (Enterprise) Slack Zoom and Confluence/Jira.
Configure and maintain identity and access for third-party tools and services including but not limited to Salesforce Zendesk RingCentral and M365.
Identify and resolve manual processes through automation tools and initiatives leveraging APIs to build scalable solutions.
Research plan communicate and implement IT initiatives such as new services or tooling migrations.
Support business requests by understanding stakeholder needs and translating them into effective technical solutions.
Provide Tier 2 support to the business and help manage the IT queue as required analyzing root causes assessing the impact of issues owning problems through to resolution and escalating to senior team members as needed.
Develop both technical and user-friendly policies and procedures.
Perform other duties as assigned.
3 years of experience working within IT infrastructure or IT support.
University degree or college diploma in a recognized technical vocational or academic program or equivalent work experience.
Experience implementing SSO VPNs and various forms of MFA.
Working knowledge of SSO connectors including SCIM and JIT provisioning.
Strong working knowledge of APIs and automation with the ability to design and build solutions.
Hands-on experience with centralized IAM and software management tools as well as IT support systems such as Jira Service Management.
Hands-on experience with JumpCloud (or Okta) Google Workspace (Enterprise) Office 365 Salesforce.
Experience using data-driven approaches and metrics to define priorities translating stakeholder expectations into technical requirements and facilitating implementation and feature delivery across an organization.
Nice to Have: experience with agile workflows and project management methodologies.
The salary range for this role is $75000 to $90000 not including the annual discretionary bonus and any additional performance-based incentives.
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program employees may also be eligible for performance-based case incentive awards.
Benefits & Perks at Zensurance:At Zensurance we know that when our people thrive so does our business. Thats why we offer a flexible people-first work environment designed to support your well-being growth and success. Work Your Way Remote-first setup for added flexibility Home office allowance to create a comfortable workspace Top-tier tech: Office in a box with all necessary tech equipment Half days before public holidays: Enjoy half days before long weekends Your Health Your Way Flexible health and dental plans for families including mental health support Health & personal spending accounts to invest in wellness your way Parental leave top-up because family comes first Investing in Your Growth Education assistance reimbursement for courses conferences books and memberships Opportunities to learn from industry experts and grow your career Staying Connected Weekly Friday huddles to share updates and connect across teams Virtual & in-person team-building events to strengthen our cultureWere building something special. Come be a part of it!Who We Are:Business is hard work but insurance doesnt have to be!We empower business owners with simple tech-driven insurance solutions through our online platform.Our success is fueled by our team-oriented culture and four core values:DELIVER We set ambitious goals and achieve them.INCLUDEWe foster an open and safe space for all.INTEGRITYWe do whats right.INVENTWe create straightforward innovative solutions.AI Tools and Your Interview:We know AI is a valuable tool and youre welcome to use it to prepare for your interview. However please dont use AI assistants during the live interview itself. We want to have an authentic conversation with you and using AI during the interview could affect our evaluation of your suitability for the role.Just so you know we use an AI scribe to help us take notes and review interviews ensuring a fair and clear process.Diversity & Inclusion:Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support let us know were here to help.Thank You!We review every application with care to find the best fit for our team.While we may take a little time to get back to you due to the high volume of applications we receive know that a real human (not a bot!) is reviewing yours. We appreciate your patience and cant wait to learn more about you!We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.Required Experience:
Unclear Seniority
IT Systems Administrator (Remote First) • Toronto, Ontario, Canada
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