Product Owner II (Remote) 18 month fixed term contract

Title: Product Owner II - 18 month fixed term contract

Department: Product Strategy & Management

Reporting to: Senior Manager Product Management

Compensation: $68K CAD - $93K CAD

Location: Remote - Canada(Candidates based in British Columbia Alberta Manitoba Saskatchewan Ontario Nova Scotia or willing to relocate)

Who We Are:

World Education Services (WES) is a non-profit social enterprise that supports the educational economic and social inclusion of immigrants refugees and international students. For 50 years WES has set the standard for international academic credential evaluation supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy designing programs and providing philanthropic funding we partner with a diverse set of organizations leaders and networks to uplift individuals and drive systems change. Together with its partners WES enables people to learn work and thrive in new places. For more information about WES please visit our website at .

About the Opportunity:

The Product Owner II is focused on leading the execution enhancements and optimization of Salesforce for WES. Sitting within the Product Delivery organization this role is responsible for ensuring Salesforce platform work is delivered efficiently meets business needs and supports both near-term operational stability and long-term roadmap priorities.

This position plays a key role in the post-launch phase of recently deployed Salesforce capabilities supporting a temporary stabilization period while building a sustainable operating model that balances business-as-usual (BAU) demand with strategic product roadmap delivery. The role has strong Agile product ownership skills hands-on Salesforce expertise thrives in a fast-paced environment with competing priorities while reporting into the Senior Manager Product Management.

What Youll Do:

Serve as the dedicated Product Owner for Salesforce Solutions accountable for platform enhancements feature delivery and continuous improvement.
Own the Salesforce backlog and ensure work is prioritized to maximize business value and delivery outcomes.
Partner closely with Salesforce delivery teams (developers admins QA architects) to drive high-quality execution.
Support stabilization phase following recent Salesforce launches ensuring defects enhancements and user feedback are addressed quickly.
Drive issue triage prioritization and resolution in partnership with technical teams.
Transition the platform from stabilization into a steady-state delivery rhythm that supports ongoing BAU and roadmap work.
Gather and translate business needs into clear user stories acceptance criteria and prioritized backlog items.
Lead sprint ceremonies including refinement sprint planning demos and retrospectives.
Balance competing delivery streams across: roadmap initiatives and new capabilities BAU requests and operational improvements post-launch fixes and workflow optimization
Act as the primary point of contact between business stakeholders (Sales Customer Service Operations) and delivery teams.
Facilitate requirement discussions and ensure alignment on scope value and delivery timelines.
Communicate progress trade-offs and delivery impacts with clarity and transparency.
Ensure Salesforce solutions are scalable user-centered and aligned with platform best practices.
Identify opportunities to improve workflows through automation process redesign and configuration enhancements.
Contribute to platform governance release management and long-term sustainability.
Collaborate with enterprise teams on integration between Salesforce and other internal systems (customer portals support tools data platforms).
Ensure end-to-end process alignment and data integrity across platforms.
Define and track delivery and adoption metrics for Salesforce initiatives.
Use stakeholder feedback and operational insights to drive continuous improvement and backlog evolution.
Identify opportunities for operational improvement workflow automation and process optimization.
Champion opportunities for continuous improvement through adoption insights and stakeholder feedback
Use data feedback and delivery insights to drive continuous improvement across product processes and outcomes.
Strengthen delivery predictability through improved backlog management and release planning.

Your Experience:

Required
Bachelors degree or equivalent relevant work experience
5 years of experience in Product Ownership Product Delivery or Business Systems roles
3 years of experience delivering and managing Salesforce solutions
Strong functional knowledge of Salesforce ecosystem such as: Sales Cloud and/or Service Cloud workflow automation (Flows approvals) reporting and dashboards integrations and APIs
Proven ability to manage delivery across both: operational BAU needs and strategic roadmap initiatives
Strong Agile delivery experience (Scrum/Kanban)
Excellent communication prioritization and stakeholder management skills
Demonstrated experience working cross-functionally to deliver across complex product portfolios
Strong alignment with WES mission and values and demonstrates a growth mindset

Desired
Salesforce certifications (preferred): Salesforce Administrator
Experience working in post-launch stabilization environments
Familiarity with enterprise governance and CRM operating models

What We Offer:

Joining our team at WES means embarking on a purpose-driven career with a global impact where you contribute daily to making a tangible difference in the lives of people worldwide. Youll thrive in an employee-centric environment with access to learning opportunities pathways for personal and professional development and recognition of your achievements. Our inclusive mission-driven culture values employees and focuses on investing in our people through our culture people framework and programming while offering the flexibility of remote work options.

• Work-Life Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being.
• Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work which is why we offer competitive compensation comprehensive benefits and tangible rewards to celebrate your contributions.
• Professional Growth and Development: We are committed to nurturing growth within our team recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive and evolve in your career.
• Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation embraces new approaches and leverages transformation to implement and drive impactful change.
• Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve and we take pride in it. We are committed to fostering a workplace where everyone feels valued respected and included. Experience the power of connection by participating in a range of activities including employee-led resource groups town halls collaborative team events meaningful volunteer opportunities and initiatives that promote equity celebrate diversity and cultivate a strong sense of belonging within our organization.

Values:

• Opportunity - We open doors so people can build better futures.
• Inclusion - We become stronger more creative and more resilient when we embrace diversity.
• Equity - We uphold fairness and justice in our work and actions.
• Enterprising - We are resourceful inventive and driven.

Inclusive Recruitment Process:

We welcome all applicants irrespective of their experience perfectly fitting the job description as we value diverse and innovative viewpoints. At our organization individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued respected and supported and welcome members of all backgrounds and perspectives to apply.

Our Commitment:

World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals regardless of race color religion sex national origin age disability sexual orientation gender identity or expression veteran status or genetics. This commitment extends to every aspect of employment from recruitment and hiring to promotions training and benefits. We comply with all applicable federal state and local anti-discrimination laws. For us diversity goes beyond compliance its about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential.

If you require assistance and/or accommodation at any point during the recruitment process please contact us at were here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs.

For more information about WES please visit our website at

This position is an existing vacancy and is currently open for hire.

Employment Type : Full-Time
Department / Functional Area: Product Management
Experience: years
Vacancy: 1