Senior Vice President, Personal Lending

Join a Challenger

At EQ were remaking banking so every Canadian gets ahead every day. Serving nearly 4 million Canadians from coast to coast we offer a wide variety of financial services from banking and lending to trust and credit union solutions.

Weve been at this since 1970 challenging the conventions of traditional banking with smarter faster and more connected financial experiences.

Whats kept us moving The people behind it all: challengers who ask better questions push back on old assumptions and look for a better way forward.

If youre driven to help reshape how banking works for Canadians and the businesses that power our economy this could be your next big opportunity.

We cant wait to get to know you!

About Us

EQB Inc. (TSX: EQB) is a leading Canadian financial services company with approximately $150 billion in combined assets under management and administration. It is the parent company of Equitable Bank the countrys seventh largest Schedule I bank by assets which operates EQ Bank Canadas Challenger Bank.

Our purpose is to remake banking so every Canadian gets ahead every day. Since 1970 we have built thoughtful financial solutions that serve nearly 4 million customers turning everyday moments into meaningful progress. As the exclusive financial partner of Loblaw Companies Limiteds PC Optimum loyalty program one of Canadas largest loyalty programs with more than 18 million members EQ Banks financial solutions are deeply embedded into the daily lives of Canadians.

We provide personal and commercial banking services to Canadian households and businesses through everyday banking tailored lending and connected payments while fueling competition and choice in Canadian banking. Through our subsidiaries we also offer home and auto insurance estate and trust services credit union solutions and alternative asset management.

Purpose of the Job

The Senior Vice President Personal Lending is accountable for the overall strategy growth profitability and performance of EQ Banks Personal Lending business with full P&L ownership and end-to-end accountability for product performance portfolio growth and customer outcomes. The role oversees product strategy product development distribution and business performance management across the Personal Lending portfolio.

As a key member of the Personal Banking Leadership Team the incumbent is responsible for driving sustainable growth in existing lending products while identifying developing and launching new lending solutions beyond traditional mortgage offerings. This includes expanding EQ Banks lending portfolio through innovative products new customer segments and adjacent lending opportunities that support long-term growth and diversification. Working closely with Product Sales Credit Risk Operations Finance and Technology leaders the role ensures the successful delivery of market-leading solutions exceptional customer experiences and profitable business growth.

Strategic Leadership & Business Ownership

• Develop and execute the strategic vision and long-term growth agenda for the Personal Lending business.
• Own business performance including portfolio growth margin optimization market share productivity customer outcomes and profitability.
• Identifyemerging market trends competitive threats and growth opportunities and translate insights into actionable business strategies.
• Provide thought leadership and strategic recommendations to the EVP Personal Banking and Executive Leadership Team.

Sales & Distribution Leadership

• Lead the national mortgage sales strategy and broker channel performance.
• Establishsales objectives performance metrics and growth plans aligned to businessobjectives.
• Strengthen relationships with mortgage brokers strategic partners and industry stakeholders.
• Drive market share growth through effective sales execution and distribution channel optimization.

Credit & Risk Partnership

• Provide executive leadership to the SFR Credit function.
• Partner with Enterprise Risk Management to ensure lending growthremainsaligned with approved risk appetite.
• Oversee lending policy effectiveness portfolio quality trends and credit performance.
• Ensureappropriate governance controls and escalation frameworks aremaintainedacross the lending business.

Product & Portfolio Management

• Lead the Personal Lending product strategyincluding the development business casing and launch of new products that complement the current portfolio and enhance the client experience aligned to ourlong termstrategy.
• Oversee product design pricing strategy value proposition development and lifecycle management.
• Identifymarket opportunities and emerging customer needs to support future product innovation.
• Ensure product decisions balance growth profitability customer experience and risk considerations.

Mortgage Services & Operational Excellence

• Oversee mortgage fulfilment servicing and operational support functions.
• Sponsor initiatives focused on operational effectiveness technology enablement automation and process improvement.
• Monitor business performance.
• Adjust strategies to meet changing market condition.

Business Strategy & Transformation

• Lead enterprise lending initiatives and strategic priorities.
• Drive business planning forecasting portfolio optimization and transformation programs.
• DriveEtoEoperational improvementsleveragingmodern tools and technology including the use of automation AI and agentic solutions.
• Sponsor initiatives focused on operational effectiveness technology enablement automation and process improvement.
• Monitor business performance and adjust strategies to meet changing market conditions.

Workforce Capability & Learning

• Lead and develop a team of senior leaders responsible for Credit Sales Product Strategy and Learning.
• Build leadership succession organizational capability and talent pipelines.
• Promote a culture consistent with EQ Banks values of Performance Care and Results.
• Drive employee engagement and organizational effectiveness initiatives.

Leadership & Talent Development

• Lead and develop a team of senior leaders responsible for Credit Sales Product Strategy and Learning.
• Build leadership succession organizational capability and talent pipelines.
• Promote a culture consistent with EQ Banks values of Performance Care and Results.
• Drive employee engagement and organizational effectiveness initiatives.

Lets Talk About You!

• Undergraduatedegree in Business Administration Commerce Finance Economics ora relateddiscipline.
• 15 years of progressive experience within financial services banking mortgage lending or consumer lending environments.
• 10 years of executive leadership experience managing large-scale lending sales underwriting operations or portfolio management functions.
• 10 years ofpeopleleadership experience leading senior leaders and large organizational teams.
• Masters degree (MBA or equivalent).
• Professional designations such as CFA CPA FRM or equivalent.
• Executive leadership development certification.

Technical Knowledge

• Advanced knowledge of residential mortgage lending underwriting servicing and portfolio management.
• Advanced knowledge of banking regulations and regulatory requirements.
• Advanced understanding of credit risk management principles and practices.
• Advanced financial acumen and business management capabilities.
• Strong understanding of sales management and distribution channel strategy.
• Advanced knowledge of lending operations and process optimization.
• Advanced knowledge of modern and emerging lending-specific technology and applications including AI and agentic-focused solutions.
• Strong understanding of technology-enabled transformation initiatives.

Leadership Skills

• Executive leadership and organizational effectiveness.
• Strategic thinking and long-term business planning.
• Talent development and succession management.
• Change leadership and organizational transformation.
• Stakeholder management and executiveinfluencing.

Communication Skills

• Very complexcommunication skills.
• Regular interaction with executive leadership regulators industry leaders strategic partners and external stakeholders.
• Presenting recommendations and business strategies to executive committees.
• Negotiating and influencing decisions with senior internal and external stakeholders.
• Representingthe Bank publicly through industry events and strategic forums.

Job Complexities:

• Develop and execute strategic plans that balance growth profitability customer outcomes and risk managementobjectives.
• Solve complex business problems involving market conditions regulatory requirements customer expectations operational effectiveness and competitive pressures.
• Interpret economic trends and lending market conditions to make strategic recommendations.
• Lead transformation initiatives involving multiple business units technologies and stakeholders.
• Evaluate large volumes of business financial customer market and operational data to make informed decisions.
• Address emerging issues that mayimpactlending growth portfolio quality customer experience or operational effectiveness.
• Provide leadership during periods of significant market regulatory or organizational change.
• Make strategic decisions that influence the long-term performance and direction of the Personal Lending business.

What we offer For full-time permanent roles Competitive discretionary bonus Market leading RRSP match program Medical dental vision life and disability benefits Employee Share Purchase Plan Maternity/Parental top-up while you care for your little one Generous vacation policy and personal days Virtual events to connect with your fellow colleagues Professional development and comprehensive Career Development program A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experienceThe incumbent will be working hybrid and in office time will be spent working from EQ Banks additional office space located at2200-25 Ontario Street Toronto ON.

Equity Diversity & Inclusion

EQ is committed to building an inclusive accessible environment where every employee feels valued respected and supported. We believe our organization is stronger and our people thrive when we honour and celebrate diverse experiences identities and perspectives. Were equally committed to supporting your growth both professionally and personally.

We provide a barrierfree recruitment process and work environment. If you require accommodations at any stage we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process EQ uses AI to help screen assess and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.


EQB Inc. (TSX: EQB) is the parent company of Equitable Bank the countrys seventh-largest Schedule I bank by assets which operates EQ Bank Canadas Challenger Bank. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more visit and .

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior Exec

Employment Type : Full-Time
Experience: years
Vacancy: 1