Concierge The Taylor

Founded in 1988 and headquartered in Toronto Tricon is one of North Americas preeminent rental housing providers.

Tricon was one of the first movers to enter Torontos purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North Americas fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6000 pipeline of new units. At Tricon we are reimagining rental living Tricon properties are concentrated in prime downtown Toronto locations and are defined by design excellence signature resort-quality amenities exceptional customer service and lifestyle programming that fosters connections and builds community. To learn more please visit: Tricon Toronto.

Job Description

The Concierge is the face of the community and the primary point of contact for residents and guests. They are responsible for delivering professional responsive and hospitality-driven experience while supporting the day-to-day operations of the property.

The Concierge builds strong resident relationships anticipates needs where possible and ensures service is delivered with consistency discretion and care. While the role incorporates elevated service standards it operates within a structured residential model and collaborates closely with property management and service teams to ensure seamless execution.

The Taylor is a premium rental community located at King Street West and Spadina Avenue in the heart of Torontos Fashion and Entertainment Districts - steps from the King streetcar and close to the restaurants shops and entertainment of King West and the downtown core.

Essential Duties and Responsibilities:

Resident Experience & Service Delivery

• Act as the first point of contact for residents and guests providing a warm professional and welcoming presence at all times.

• Respond promptly and effectively to resident inquiries requests concerns and complaints across all channels (in-person phone email resident apps).

• Deliver service in alignment with company standards demonstrating professionalism discretion and attention to detail.

• Maintain awareness of resident preferences where appropriate to support a more personalized experience.

• Support resident communications by directing requests to appropriate teams and ensuring follow-up and resolution.

Concierge Services & Resident Support

• Coordinate and support resident service requests related to daily living (e.g. reservations local information service referrals) on a request basis.

• Maintain strong knowledge of the local neighborhood amenities and services to assist residents effectively.

• Assist with coordinating community initiatives and resident engagement activities in collaboration with site teams.

• Support parcel management delivery handling and resident notifications in accordance with established procedures.

Building Operations & Coordination

• Coordinate and support resident move-ins and move-outs including communication elevator bookings and access coordination.

• Liaise with maintenance property management and service teams to ensure timely resolution of operational issues.

• Maintain accurate logs for resident interactions deliveries access control and service requests.

• Support the use and accuracy of property management systems and resident communication platforms.

Security Access & Safety

• Serve as a secure and controlled point of access to the building ensuring all visitors and vendors are properly logged and authorized.

• Monitor building systems including CCTV and access control and report any irregularities.

• Support key and fob management processes in accordance with established controls and auditing procedures.

• Maintain vigilance of the property and escalate safety security or operational concerns promptly.

• Ensure compliance with Health & Safety procedures and reporting requirements.

Professional Conduct & Brand Standards

• Present a polished professional appearance in accordance with company standards and uniform guidelines.

• Maintain a calm composed and service-oriented demeanor in all situations including high-volume or high-pressure environments.

• Uphold the organizations values service standards and commitment to resident experience.

• Protect resident privacy and confidentiality at all times.

Qualifications:

• Strong interpersonal and communication skills with the ability to build positive relationships.

• Professional dependable and highly organized with strong attention to detail.

• Ability to multitask and prioritize effectively in a fast-paced environment.

• High level of discretion and sound judgment.

• Comfortable using technology including Microsoft Office and property management systems.

Minimum Requirements:

• Flexible availability required including day overnight evenings weekends holidays and rotating shifts.

• Minimum 2 years of experience in hospitality customer service or multi-residential environments.

Preferred Attributes:

• Experience in residential hotel or luxury service environments.

• Familiarity with resident apps parcel systems and property management platforms (e.g. Yardi).

• Knowledge of the local area services and amenities.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including:

• Frequently required to sit talk and hear.

• Frequently required to stand and move; use hands to grasp squeeze finger handle and feel; reach push and pull with hands and arms; occasionally required to twist; reach overhead; stoop kneel squat bend and crouch.

• Occasionally lift carry and move up to 10 pounds.

• Vision abilities required by this job include close vision distance vision and depth perception.

Salary Range

Placement within this compensation range will be determined by the candidates knowledge experience and skills.

$43890.00 - $65830.00

This position is eligible for an attractive benefits and wellness package and an incentive opportunity of:7%

At Tricon we are committed to creating a workplace where every individual is valued for their unique contributions experiences voices and backgrounds. By embracing these principles we aim to positively impact our business and the communities we serve creating a lasting legacy where everyone can thrive.

We pride ourselves in providing a fair and equitable hiring process and will gladly review accommodations requests at any point in our selection process. If you require an accommodation please contact our Human Resources department at . Please include your name and position that you will be applying for in the subject line and someone from our team will reach out to assist.

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 43890 - 65830