Service Coordinator The James

Founded in 1988 and headquartered in Toronto Tricon is one of North Americas preeminent rental housing providers.

Tricon was one of the first movers to enter Torontos purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North Americas fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6000 pipeline of new units. At Tricon we are reimagining rental living Tricon properties are concentrated in prime downtown Toronto locations and are defined by design excellence signature resort-quality amenities exceptional customer service and lifestyle programming that fosters connections and builds community. To learn more please visit: Tricon Toronto.

Job Description

The Service Coordinator supports the daily operations of a premium residential community designed to deliver a hospitality-driven living experience beyond traditional property management. They serve as a key connection point between residents concierge maintenance management and service partners helping ensure resident and operational requests are coordinated accurately communicated clearly and followed through to completion.

The Service Coordinator also provides day-to-day support across property administration financial processes leasing resident communications systems and compliance-related administration. They area a service-oriented professional who enjoys a fast-paced resident-facing environment and takes pride in accuracy discretion and a polished service experience.

The James is a luxury rental community located in Rosedale one of Torontos most established central neighbourhoods. Situated just off Yonge Street at Price Street the community is close to Summerhill Moore Park and the Yonge subway line.

We are currently hiring for two Service Coordinator roles at The James.

Essential Duties and Responsibilities:

Resident Experience and Service Coordination

• Respond to routine resident inquiries feedback concerns and complaints through phone email and resident platforms providing information coordinating appropriate support and escalating more complex or sensitive matters.

• Assist with resident-facing activities including move-ins welcome materials amenity bookings event calendars satisfaction surveys and other community initiatives.

• Receive prioritise log assign or route track and follow up on resident operational and service-related requests including work orders; identify delays or service risks and escalate them appropriately.

• Work closely with Concierge Maintenance Management contractors and other site partners to support timely service delivery and clear communication across resident touchpoints.

Property Administration Support

• Prepare resident communications standard correspondence and Residential Tenancies Act documentation including N2 N4 N5 N9 and related notices in accordance with established processes and under the direction of the General Manager or designated property management team member

• Support day-to-day property and office administration for the assigned residential and commercial portfolio including document management filing supplies equipment couriers and related administrative budgets.

• Assist with rental payment monitoring accounts receivable updates collection follow-up payables and the preparation of recurring delinquency legal status and renewal reporting.

• Track lease renewals and support leasing activities as required including responding to prospect inquiries and assisting with tours.

• Maintain accurate and confidential information within property management and resident service systems including Yardi resident applications work order records and operational files.

• Identify recurring service or administrative issues and bring them forward to the appropriate team member while maintaining professionalism discretion confidentiality and site standards in all interactions.

Qualifications:

• Highly organised with the ability to manage multiple requests deadlines and administrative details in a fast-paced environment.

• Clear and professional written and verbal communication skills with the ability to interact effectively with residents colleagues contractors and service partners.

• Sound judgement discretion and a professional approach when handling confidential or sensitive information.

• Reliable follow-through with the ability to maintain accurate records and recognise when an issue requires escalation or additional support.

Minimum Requirements:

• 2 years of experience in a customer service hospitality administrative residential property management or other service-driven environment.

• Experience supporting administrative processes and coordinating requests activities or information across multiple stakeholders.

• Proficiency with Microsoft Office including Outlook Word and Excel and comfort working within digital systems and databases.

• Working knowledge of the Ontario Residential Tenancies Act or the ability to quickly develop knowledge of relevant processes within a regulated residential environment.

• Ability to work a flexible shift schedule including evenings weekends and holidays based on seasonal and operational needs.

Preferred Attributes:

• Experience in premium residential hotel concierge or another high-touch service environment.

• Experience using Yardi or a comparable property management resident engagement or work order system.

• Familiarity with rental administration including lease renewals collections accounts receivable payables move-in coordination or Residential Tenancies Act documentation.

Work Schedule: This position requires flexibility to work rotating shifts scheduled between 7:00 a.m. and 11:00 p.m. seven days a week including evenings weekends and holidays. Shift times and schedules may vary based on seasonal needs and business demand.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including:

• Frequently required to sit talk and hear.

• Frequently required to stand and move; use hands to grasp squeeze finger handle and feel; reach push and pull with hands and arms; occasionally required to twist; reach overhead; stoop kneel squat bend and crouch.

• Occasionally lift carry and move up to 15 pounds.

• Vision abilities required by this job include close vision distance vision and depth perception.

Salary Range

Placement within this compensation range will be determined by the candidates knowledge experience and skills.

$47340.00 - $71000.00

This position is eligible for an attractive benefits and wellness package and an incentive opportunity of:7%

At Tricon we are committed to creating a workplace where every individual is valued for their unique contributions experiences voices and backgrounds. By embracing these principles we aim to positively impact our business and the communities we serve creating a lasting legacy where everyone can thrive.

We pride ourselves in providing a fair and equitable hiring process and will gladly review accommodations requests at any point in our selection process. If you require an accommodation please contact our Human Resources department at . Please include your name and position that you will be applying for in the subject line and someone from our team will reach out to assist.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 47340 - 71000