Retail Sales Floor Lead, Clienteling

Hi there were Article. Since 2013 weve been making it easy to create beautiful spaces with our online direct-to-consumer modern furniture. Now were moving from clicks to bricks and opening physical retail stores across the US and Canada expanding our reach from digital-first to a true omni-channel experience.

This is where you come in. As a Sales Floor Lead Clienteling youll help model meaningful customer experiences while supporting team success and driving showroom performance.

Why We Need You:

For our new Toronto Store you will play a pivotal role in shaping the success of our brand-new location. You are:

• A Floor Energizer & Role Model: Ready to set the pace on the sales floor by modeling our hospitality-driven culture daily clienteling habits and stepping up as a trusted Manager on Duty to keep daily operations running smoothly.
• A Hands-On Peer Coach: Skilled at supporting the team in real-time sharing your product expertise and guiding the floor during your MOD shifts to help Home Experts build confidence and hit their goals.
• A Champion for Customer Connection: Focused on making an incredible first impression on every guest handling floor escalations with empathy and care and keeping customers excited to return.
  
  

About the new store:

This is our second store in Canada and were excited to be based in the heart of Torontos fashion district and become part of the local community.

• Our store address is: 90 Bathurst St. Downtown Toronto.
• Store size: 9600 square feet
• Staff size/ model: 1x Store Manager 2x Assistant Managers 2x Sales Floor Leads 8x Home Experts (associates)
• Hours of operation: The store is open 7 days per week 10 am - 8 pm.

Interview and Onboarding Schedule:
Video Interview ( July 27th- 31st)

• A 30-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.

Final Interview (August 4th & 5th)

• In-person interview with the Store Manager.

In-store Training & Onboarding (August 24th - September 12th)

• In-store training Monday - Friday.

What Youll Do

Customer Experience & Sales Execution:

• Lead by Example: Model hospitality-first service on the sales floor helping customers find the right solutions through deep product expertise.
• Support Clienteling: Actively participate in appointment-setting customer follow-ups and outreach to build loyalty and repeat business.
• Resolve Floor Escalations: Act as the first point of contact for customer concerns resolving issues with empathy and professionalism.
• Drive Goals: Assist the team in meeting daily sales and outreach targets through positive energy and proactive lead generation.
  
  

Daily Coordination & Peer Support:

• Run Daily Huddles: Lead brief team huddles focused on the days sales goals appointment schedules and daily priorities.
• Support Floor Coverage (MOD): Serve as the Manager on Duty during designated shifts managing opening/closing checklists and keeping the team organized and on task.
• On-the-Floor Coaching: Support the onboarding of Home Experts by providing real-time tips sharing best practices and modeling service standards.
• Maintain Floor Presence: Serve as an accessible trusted resource for the team throughout the day to keep the floor running smoothly.
• Partner with Leadership: Work directly under the Assistant Manager to help execute showroom initiatives and daily customer engagement strategies.

Who You Are

Qualifications:

• 2 years of experience in retail hospitality sales customer service or a similar customer-facing environment.
• Keyholder experience (e.g. Lead Senior Associate or Keyholder) is highly preferred.
• Proven experience with or a strong interest in clienteling appointment-based selling or customer outreach.
• Comfort using point-of-sale systems basic CRM/clienteling tools and retail technology.
• Outstanding communication skills with a natural ability to connect with people and build trust quickly.

Leadership & Peer Support

• Leads by Example: Models hospitality-first service positive energy and work ethic on the sales floor.
• Real-Time Support: Offers on-the-spot coaching shares product tips and helps peers gain confidence.
• Operational Reliability: Comfortably steps up as the Manager on Duty (MOD) to keep the floor running smoothly and handle basic opening/closing procedures.
• Positive Champion: Fosters a collaborative supportive team environment where wins are celebrated.

Must Have:

• A customer-first mindset and a passion for creating exceptional experiences.
• Confidence building relationships and creating meaningful customer connections.
• Resilience adaptability and the ability to multitask during busy showroom hours.
  Strong sales and service instincts with the ability to influence and inspire others.
• Uses sound judgment to make decisions and escalate issues when appropriate.
• Open availability to work a flexible schedule including weekends evenings and holidays.

Additional Requirements:

• Ability to frequently move throughout the showroom environment.
• Ability to lift and move merchandise up to 30 lbs independently or with team assistance.
• Legally able to work in Canada (FULL TIME HOURS year-round/ no Student VISA).
• Completion of a criminal background check.

Perks & Benefits

Wealth:

• The Start Hourly Range is: $26-28/hour
• Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals eligible employees receive an annual cash bonus.*
• RRSP Match: 4% matched contributions through Wealthsimple to help you save for the future.
• Product Discount: 45% discount on our entire product range (15% for friends and family).

Vacation:

• Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually) & 1 extra day off (Inclusion and Diversity Day)

Total Health:

• Excellent extended health and dental benefits packages
• $1000 health/lifestyle spending account* for your total physical and mental well-being
• TELUS Health App
• Mental Health Assistance/Counseling
• Virtual medical appointments
• 6 well-being (sick) days

*Prorated
#INDARTICLERE

Required Experience:

Manager

Employment Type : Full-Time
Department / Functional Area: Retail
Experience: years
Vacancy: 1
Hourly Salary Salary: 26 - 28