Portfolio Manager

Are you passionate about real estate and committed to delivering exceptional service?

Our employer is seeking a driven and experienced Portfolio Manager - Residential Property Management (Avenue Rd/Bloor, in-person) to oversee a diverse portfolio of rental properties in Toronto. This is an exciting opportunity to be part of a decades experienced growing property management firm that shapes the rental experience for landlords and tenants across the city.

• Must be based in Toronto and able to commute reliably to the office 5 days per week.
• This role requires occasional work during evenings, weekends, and holidays to accommodate tenant move-ins, move-outs, and urgent property needs.

Our client is a specialized property management firm (18 employees approx.) dedicated to optimizing real estate ownership as investors. They provide comprehensive property management services encompassing residential, commercial, and mixed-use assets, ensuring operational efficiency, enhanced tenant satisfaction, and maximized asset value. Their approach combines hands-on oversight with strategic planning, covering lease administration, maintenance coordination, financial reporting, and proactive tenant relations. Leveraging industry expertise and technology, they focus on sustainable operations, preventative maintenance programs, and responsive service delivery. This is an opportunity to join a forward-thinking team committed to excellence in managing properties and fostering strong, long-term relationships with both tenants and property owners.

Perks & Compensation:

• Compensation: 60-65k CAD
• Benefits: Yes, after 3 months
• Vacation: 10 days
• Travel allowance of $150/month provided.
• Weekend work is compensated with time off in lieu (time and a half = 1.5x hourly rate) in accordance with company policy.

Key Responsibilities:

Portfolio Oversight & Client Relations:

• Manage a portfolio of residential rental properties, ensuring operational excellence and client satisfaction.
• Oversee the day-to-day operations of residential units located in Toronto's downtown core I would rather share this info later on for a greater confidentiality about the company.
• Act as the main point of contact for property owners and tenants, providing timely and professional service.
• Coordinate move-ins and move-outs, including inspections, documentation, and scheduling.
• Perform regular on-site property inspections and generate inspection reports.

Operational & Regulatory Compliance:

• Collaborate with maintenance and service teams to resolve maintenance requests and ensure timely repairs.
• Ensure compliance with the Residential Tenancies Act (RTA), Condominium Act, and Tarion guidelines.
• Maintain organized and up-to-date property records using our property management software (e.g., Buildium).
• Communicate with building management and condominium corporations as necessary.

Problem Solving & Process Management:

• Approach challenges creatively, balancing adherence to established procedures with innovative solutions when needed.
• Follow company processes with discipline, while recognizing when situations call for outside-the-box thinking.
• Support and lead various operational projects and initiatives as assigned.

Qualifications:

• Minimum 2 years of direct residential property management experience overseeing rental or condominium portfolios.
• Real estate license preferred — considered a major asset.
• Deep understanding of Ontario's Residential Tenancies Act (RTA) and Landlord & Tenant Board (LTB) procedures.
• Must be proficient in English, both verbal and written; additional language skills are an asset.
• Outstanding verbal and written communication skills, able to manage sensitive conversations professionally.
• Strong work ethics and proven ability to process information quickly.
• Strong organizational skills with the ability to manage multiple tasks and deadlines under pressure.
• Proactive, client-service-oriented, and a confident problem solver.
• Technologically savvy with proficiency in MS Office, Google Suite, and property management software (Buildium or similar).
• Practical knowledge of maintenance and building operations is a plus.
• Bachelor's degree preferred.
• Professional demeanor and appearance.
• Valid Ontario driver's license and reliable transportation preferred.