Senior Software Developer, Application Support (Remote First)

About Us:Zensurance is redefining commercial insurance for Canadian businesses.As a leading InsurTech we make getting the right coverage simple fast and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.Zensurance has been recognized for its rapid growth and industry impact: Deloittes Technology Fast 50 () Deloittes Technology Fast 500 () Top Insurance Employers (2022)At Zensurance we value ownership collaboration and innovation. Our team thrives on solving complex challenges challenging the status quo and making a real impact in an industry ready for change.If youre looking to build something meaningful in a fast-growing customer-focused company wed love to hear from you!

We are looking for a Senior Software Developer Application Support! Reporting to the Associate Director IT this senior technical member of the Application Support team will work across Zensurances engineering domains to investigate diagnose and resolve complex platform issues end-to-end owning escalated incidents from triage through code-level fixes and deployment.

In this role you will develop broad familiarity with Zensurances systems and codebases coach and mentor team members and partner with Engineering Leadership to continuously improve the quality and capability of the Application Support function.

This is a remote-first role within Canada. #LI-Remote

Responsibilities:

Technical escalation & resolution

• Serve as the primary escalation point for Tier 3 incidents raised by the Application Support team that require deep technical investigation.

• Investigate escalated issues at the code level reading understanding and modifying production codebases across multiple engineering domains.

• Take end-to-end ownership of resolutions: diagnose the root cause implement and test a fix and deploy to production.

• Develop a broad working knowledge across Zensurances technical domains (Node/TypeScript/AWS) to triage and resolve issues independently without defaulting to dev-team escalation.

• Engage engineering domain owners selectively when an issue requires their involvement.

Support team enablement

• Collaborate closely with Application Support team members to improve their ability to identify triage and resolve technical issues.

• Document resolutions build runbooks and maintain the knowledge repository so that common escalations are resolved faster over time.

• Identify recurring patterns in escalated incidents and drive upstream code or process changes to reduce their frequency.

• Develop educational materials and provide coaching to help the team build technical confidence.

Process & continuous improvement

• Collect and analyze incident data to surface trends and recommend data-driven process improvements.

• Suggest and implement improvements to the escalation workflow tooling and support processes.

• Contribute to cross-team collaboration with engineering ensuring support insights inform product and platform quality.

• Manage and respond to escalated tickets within parameters set by Broker Support SLAs.

Mentorship & leadership

• Act as the senior technical voice within the Application Support team setting the standard for investigation and documentation quality.

• Mentor and coach team members including the ability to explain complex technical concepts in accessible terms.

• Assist Engineering Leadership in continuously improving craft capabilities across the support function.

• Perform other duties as assigned.

Requirements:

• University degree or college diploma in a recognized technical vocational or academic program (preferably in Engineering or Computer Science) or equivalent work experience.
• 5 years building rich complex web or mobile applications.
• Experience in architecting and augmenting large software systems.
• Extensive full-stack experience with Node/AWS and the TypeScript ecosystem.
• Experience with React is a plus.
• A passion for clean reusable and well-structured code.
• Ability to communicate efficiently.
• Collaborative work style.
• A commitment to continuous improvement.
• A commitment to continuous learning and knowledge sharing.

$104000 - $145000 a year

The salary range for this role is $104000 to $145000 not including the annual discretionary bonus and any additional performance-based incentives.

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program employees may also be eligible for performance-based case incentive awards.

Join Our Engineering Team - Where Growth Meets InnovationAt Zensurance we believe engineering is more than just writing great code. Its about learning growing and building something meaningful together. Our remote-first team is a place where youll be challenged supported and encouraged to thrive. Heres what makes our team special: A Leadership Team Thats Got Your BackOur experienced and approachable engineering leaders arent just here to manage - theyre here to mentor guide and help you unlock your full potential. Fuel Your GrowthWe invest in your learning with training budgets professional development programs and mentorship opportunities. Want to explore a new tech stack or level up your skills We can help get you there. A Culture of Sharing & SupportFrom Power-Ups and book clubs to tech talks and hackathons we believe in learning from each other. Have a cool idea or an interesting challenge Lets solve it together. Hack Build and InnovateTwice a year we hit pause on our regular work for company-wide hackathons giving you the chance to experiment push boundaries and build something awesome. Clear Career Growth No GuessworkWe dont do vague career paths. Our well-defined growth tracks show you exactly whats needed to take your career to the next level in a way that aligns with your skills and ambitions.And the best part Youll work on exciting projects using cutting-edge technologies like TypeScript NestJS microservices and micro-frontends with React. If youre looking for a team that values learning collaboration and impactful work wed love to meet you!Benefits & Perks at Zensurance:At Zensurance we know that when our people thrive so does our business. Thats why we offer a flexible people-first work environment designed to support your well-being growth and success. Work Your Way Remote-first setup for added flexibility Home office allowance to create a comfortable workspace Top-tier tech: Office in a box with all necessary tech equipment Half days before public holidays: Enjoy half days before long weekends Your Health Your Way Flexible health and dental plans for families including mental health support Health & personal spending accounts to invest in wellness your way Parental leave top-up because family comes first Investing in Your Growth Education assistance reimbursement for courses conferences books and memberships Opportunities to learn from industry experts and grow your career Staying Connected Weekly Friday huddles to share updates and connect across teams Virtual & in-person team-building events to strengthen our cultureWere building something special. Come be a part of it!Who We Are:Business is hard work but insurance doesnt have to be!We empower business owners with simple tech-driven insurance solutions through our online platform.Our success is fueled by our team-oriented culture and four core values:DELIVER We set ambitious goals and achieve them.INCLUDEWe foster an open and safe space for all.INTEGRITYWe do whats right.INVENTWe create straightforward innovative solutions.AI Tools and Your Interview:We know AI is a valuable tool and youre welcome to use it to prepare for your interview. However please dont use AI assistants during the live interview itself. We want to have an authentic conversation with you and using AI during the interview could affect our evaluation of your suitability for the role.Just so you know we use an AI scribe to help us take notes and review interviews ensuring a fair and clear process.Diversity & Inclusion:Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support let us know were here to help.Thank You!We review every application with care to find the best fit for our team.While we may take a little time to get back to you due to the high volume of applications we receive know that a real human (not a bot!) is reviewing yours. We appreciate your patience and cant wait to learn more about you!We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 104000 - 145000