POSITION SUMMARY
:
As part of our Event Services team, our Parking Supervisors supervise event staff, ensuring all guests entering our parkade receive excellent service. This is a part-time, hourly, events-based position.
A typical shift includes:
- Serving the needs of guests and making necessary operational decisions as they relate to event time parking, to ensure guests receive direct, personable service and immediate results
- Supervising CSE event staff working at the parking facility
- Providing recommendations on initiatives to maximize parking revenue
- Supervising event-time parking operations to ensure effective and fan-centric operations
- Taking personal responsibility for any VIP requests and/or service
- Ensuring staff are knowledgeable about safety and emergency procedures
- Delivering effective briefings at beginning of each shift, as required
- Communicating appropriate event incidents and/or breach of service standards to Manager and ensuring appropriate documentation is completed
- Responding to guest problems/evictions and ensuring appropriate action is taken by the staff, ensuring the highest level of customer service
- Identifying and communicating ideas, processes, systems, skill upgrading, and information that would assist in continually improving the company’s efforts to achieve 100% employee and customer satisfaction
- Other duties as required
REQUIRED EXPERIENCE AND QUALIFICATIONS:
- Must be at least 19 years of age
- Supervisory experience in the hospitality/service industry, with a customer-first approach to every interaction
- Demonstrated commitment to customer satisfaction with the ability to respond promptly and effectively to customer’s needs
- Excellent interpersonal and communication skills with the ability to interact positively and professionally with a diverse customer base and staff at all levels
- Ability to present information and instructions in a clear manner
- Excellent problem solving and crisis management skills in a fast-paced environment
- Confident, friendly, approachable, outgoing, team player; able to gain the confidence and trust of management and colleagues
- Experience in a supervisory role in a parkade facility is an asset
- Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled.
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