Consultant, Change Management

As a Consultant, Change Management within the Credit Processing Services (CPS) team, part of Technology Infrastructure and Innovation, you will play a critical role in driving transformation and business effectiveness initiatives across the organization. CPS provides essential support to multiple lines of business, including Corporate, Commercial & Business Banking. Acting as an individual contributor, you will lead the design, planning, and execution of change management strategies to support operational excellence and continuous improvement. You will partner with cross-functional teams to identify opportunities for transformation, assess impacts, and ensure seamless adoption of new processes, technologies, and ways of working. Your expertise in change management will help guide stakeholders through complex transitions, ensuring that business objectives are met and that employees are supported throughout the change journey.

We enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement - details on your on-site and remote work schedule will be discussed at the time of your interview.


The details of this role that will help you decide

Position: Consultant, Change Management
Location: Toronto, ON
Standard: 9-5, 7.5 hours daily, 37.50 weekly
Hybrid mode- Once per week.



Advantages
• Well known and reputable financial company
• Good opportunity to grow within a large financial institution
• 15 month contract (Potential of extension/Conversion)


Responsibilities
• Lead Change Initiatives: Develop and execute comprehensive change management plans for key transformation projects within CPS, ensuring alignment with business goals and operational priorities and support day-to-day change management team activities.
• Project Planning & Design: Lead and support project planning, design, and execution activities, ensuring that initiatives are well-structured, resourced, and delivered on time. Also manage intake process and reporting and engage appropriate teams and monitor progress.
• Process Improvement & Standardization: Identify, recommend, and implement improvements to existing operational processes, with a focus on standardizing activities and leveraging best practices to enhance efficiency, effectiveness, and employee experience.
• Stakeholder Engagement: Build strong relationships with external partners as well as internal business leaders, project teams, and front-line employees across CPS and supported lines of business to understand needs, address concerns, and drive engagement throughout the change process.
• Communication & Training: Design and deliver clear, targeted communications and training materials to support successful adoption of new processes, systems, and tools.
• Risk & Impact Assessment: Analyze the impact of proposed changes, proactively identifying risks and developing mitigation strategies to ensure smooth transitions. Ensure the change we implement is inclusive in nature and if there is an opportunity it should be scalable too.
• Continuous Improvement: Monitor the effectiveness of change initiatives, gather feedback, and implement adjustments to drive ongoing improvement and sustainment of change.


Qualifications

Who You Are
• You are a strategic thinker with a proven track record in change management and business transformation within complex operational environments.
• You are skilled at building strong relationships, influencing stakeholders, and communicating effectively at all levels of the organization, and you are a visionary leader.
• You are detail-oriented and analytical, adept at resolving complex problems, and comfortable navigating ambiguity to deliver results.
• You are not afraid to roll up your sleeves and jump into action to ensure tasks are completed and results are delivered.
• You embrace and advocate for change, continuously seeking opportunities to improve processes and outcomes.
• Values matter to you. You bring your real self to work, and you live our values i.e. trust, teamwork, and accountability.
Must Have Requirement:
•Banking experience 2+ years
•Lending experience 2+ years
•Proven experience identifying, analyzing, and implementing process improvements and operational standardization initiatives - 2+ years
•Business education background
Nice to Have:
•MS Visio
Soft Skills:
• Communication & Training: Design and deliver clear, targeted communications and training materials to support successful adoption of new processes, systems, and tools.


Summary
If this role sounds like a good fit for you, please APPLY ONLINE at www.randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.