Aftersales Manager

About Us

At BYD, we build the technologies powering a smarter, cleaner future.

Founded in 1994 as a battery pioneer, BYD has grown into one of the world’s most influential technology companies, shaping the future of mobility, energy, and transportation.

From breakthrough battery technology to world-leading electric vehicles, BYD designs and manufactures the innovations changing how people move and how energy is used around the world.

Today, BYD vehicles, technologies, and energy solutions are trusted by millions of people across more than 100 countries and regions.

Now we are bringing that momentum to Canada.

Join BYD Canada and help build the future of electric mobility.

About the Job

Position Summary

The Aftersales Manager is responsible for leading and driving all aspects of aftersales operations across BYD Canada's dealer network, including technical support, service engineering, warranty management, service quality, dealer capability development, technical training, and customer satisfaction initiatives.

This position plays a critical role in ensuring dealership partners deliver exceptional customer experiences while achieving key aftersales performance objectives. The Aftersales Manager will serve as the primary liaison between BYD Canada, dealership partners, and global headquarters, supporting operational excellence, dealer profitability, warranty performance, and the successful deployment of new energy vehicle technologies.

Key Responsibilities

Operations & Dealer Network Management

• Lead local aftersales team and Lead aftersales operations across the Canadian dealer network, and ensuring compliance with BYD service standards, policies, and operating procedures.
• Monitor dealer aftersales performance through KPI management, including service retention, customer satisfaction, repair efficiency, warranty performance, parts sales, and workshop productivity.
• Conduct regular dealer performance reviews and business assessments to identify operational improvement opportunities.
• Develop and implement corrective action plans or engineering policy to improve aftersales performance.
• Support dealer development activities, including new dealer onboarding, facility readiness, service capacity planning, and operational audits.

Service Strategy & Engineering

• Develop and implement BYD Canada's aftersales service standards, operational processes, and service policies in alignment with global requirements and local market needs.
• Drive the deployment and continuous improvement of dealer service operations, ensuring effective adoption of BYD service standards across the network.
• Conduct competitor benchmarking and market analysis to identify opportunities for enhancing BYD's aftersales competitiveness and customer experience.
• Collaborate with headquarters to develop and localize aftersales strategies, programs, and service offerings for the Canadian market.

Warranty & Service Quality Management

• Oversee warranty operations and ensure warranty claims are submitted, processed, and managed in accordance with BYD policies.
• Monitor warranty performance indicators, claim accuracy, claim cost control, and fraud prevention activities.
• Lead warranty investigations, root-cause analysis, and field quality reporting processes.
• Conduct service quality audits and technical assessments across the dealer network.
• Monitor key aftersales performance indicators, including NPS, CSI, TCI, warranty performance, technical case resolution, repair efficiency, and spare parts filling rates etc.

Technical Training & Dealer Capability Development

• Develop and execute technical training strategies to continuously improve dealer service capabilities.
• Manage technician certification programs and dealer training compliance requirements.
• Coordinate classroom, virtual, and hands-on training programs covering vehicle systems, diagnostics, EV technologies, and service processes.
• Evaluate training effectiveness and establish development plans for technicians, service advisors, workshop managers, and parts personnel.
• Ensure dealer readiness for new model launches and emerging technologies.

New Product & EV Technology Support

• Support the launch of new vehicle models and technologies across the Canadian dealer network.
• Support implementation of high-voltage repair standards and EV safety compliance requirements.
• Coordinate service documentation, technical bulletins, repair procedures, and diagnostic tool deployment. Ensure dealers are fully prepared regarding tooling, equipment, technician certification, parts supply, and repair processes.
• Collaborate with Product, Quality, Engineering, and Aftersales teams to communicate field feedback and customer concerns.
• Ensure dealer readiness for new vehicle introductions, software updates, and technical campaigns.

Cross-Functional Collaboration

• Collaborate closely with Warranty, Parts, Sales, Product Planning, Dealer Development, Quality, and Customer Experience teams.
• Provide market intelligence and field feedback to support product and service improvements.
• Act as a key aftersales representative for dealer partners, industry stakeholders, and internal leadership teams.
• Support strategic aftersales initiatives and business growth objectives across Canada.

Qualifications & Experience

Education & Professional Experience

• Bachelor's degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, Automotive Technology, or a related field preferred.
• Minimum 8–10 years of automotive aftersales experience, including dealership and/or OEM environments.
• Minimum 3–5 years in a leadership or regional aftersales management role.
• Experience supporting dealer networks within Canada is strongly preferred.
• Experience with electric vehicles, high-voltage systems, and emerging mobility technologies is highly desirable.

Skills & Competencies

• Strong understanding of: Automotive service operations, Warranty administration, Technical training and certifications, Dealer performance management, EV powertrain and battery systems, Technical diagnostics and service engineering, Aftersales KPI management etc.
• Strong analytical and problem-solving skills with a customer-focused mindset.
• Exceptional communication and presentation capabilities.
• Ability to effectively support dealership partners in a fast-paced and growing business environment.

Additional Requirements

• Fluency in English is required; French language proficiency is considered a strong asset.
• Ability to travel extensively across Canada (30%-50%).
• Valid driver's license required.
• EV certification or experience with high-voltage systems is considered an asset.

What We’ll Bring

• Competitive salary and performance-based bonus incentives.
• Comprehensive benefits package, including extended health and dental coverage.
• Paid holiday shutdowns and generous paid time off programs.
• Team-building events and employee engagement programs.
• Excellent opportunities for professional development and continuous learning.
• Stable, long-term career in a global, fast-growing company.

Equal Opportunity & Accessibility

• BYD Canada is committed to fostering an inclusive, equitable, and respectful workplace. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives.
• Accommodation is available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with applicable human rights and accessibility legislation.
• Applicants must be legally authorized to work in Canada. Employment may be contingent upon successful completion of reference checks, background screening, and other pre-employment requirements, where applicable.
• We thank all applicants for their interest; however, only those selected for an interview will be contacted.