ServiceNow Technical Lead

Join a Challenger

At EQ were remaking banking so every Canadian gets ahead every day. Serving nearly 4 million Canadians from coast to coast we offer a wide variety of financial services from banking and lending to trust and credit union solutions.

Weve been at this since 1970 challenging the conventions of traditional banking with smarter faster and more connected financial experiences.

Whats kept us moving The people behind it all: challengers who ask better questions push back on old assumptions and look for a better way forward.

If youre driven to help reshape how banking works for Canadians and the businesses that power our economy this could be your next big opportunity.

We cant wait to get to know you!

The Work

The ServiceNow Technical Lead is responsible for leading the design development and maintenance of the Banks ServiceNow platform and applications. This is a senior role that functions independently and as a coach to colleagues.

The Lead will collaborate with developers system admins support teams stakeholders and external vendors to ensure that the ServiceNow platform meets the business needs and aligns with the Technology strategy and best practices.

The Lead will also provide technical guidance mentorship and coaching to the ServiceNow developers and administrators within the ServiceNow Centre of Excellence and oversee their work quality and performance. Reporting to the Manager ServiceNow Centre of Excellence the Lead will ensure that the ServiceNow platform is secure reliable scalable and compliant with the Banks policies and standards.

The Core Responsibilities!

• Overseethe design development testing and deployment of ServiceNow applications and enhancements following theBanks standards forsoftware development life cycle and ITIL framework.

• Collaborate withdevelopers admins business analystsbusiness units and external vendors to gather and analyze requirements propose solutions and provide estimates for ServiceNow projects and initiatives.

• Ensure that the ServiceNow platform and applications are aligned with theTechnology strategy and roadmap and adheresto theBanks policies standards and best practices.

• Provide technical leadership mentorship and coaching to the ServiceNow developers and administrators within the ServiceNow Centre ofExcellence andoversee their work quality and performance.

• Manage the configuration administration and maintenance of the ServiceNow platform including security integrations workflows automation and reporting.

• Assist in the monitoringand troubleshooting ofthe ServiceNow platform andapplications andresolve any issues or incidents in a timely and effective manner.

• Support the application rollout and upgrade projects by working with the internal teams andvendors andcoordinate the change management and release management processes.

• Prepare and maintain technical documentation training materials and user guides for the ServiceNow platform and applications.

• Communicate and follow up on all issues and projects on a timely basis ensuring all stakeholders are kept informed and updated.

Lets Talk About You!

• 8 or more years of experience in the field of Information Technology with advanced experience of at least 5 years of experience in ServiceNow development and administration in a senior role

• Experience with technical leadership within a team would be considered an asset.

• Post secondary education preferably in the areas of Information Technology or Computer Science and/or equivalent experience.

• Certification in ServiceNow System Administrator ServiceNow Application Developer or equivalentexperience

• Advanced experience with ServiceNow modules such as ITSM ITOM ITAM HRSD and FSM

• Experience in CSDM adoption and CMDB concepts

• Proficient in ServiceNow scripting and development tools such as JavaScript HTML CSS AngularJS REST API and Glide

• Hands-on problem-solving skills anda provenability to debug and troubleshoot technical issues.

• Good knowledge of Software Development Life Cycle (SDLC) concepts and best practices for both waterfall and agile methodologies. Agile designation(s) would be considered an asset.

• Good knowledge of ITIL framework and related support processes. ITIL designation(s) would be considered an asset.

• Self-starter with the ability to quickly grasp complex issues. Able to break down issues for general audience.

• Passionate about delivering exceptional end-user experiences.

• Ability to translate requirements into executable solutions within the platform.

• Strong administration mind-set with advanced security acumen.

• Strongverbal and writtencommunication skills.

What we offer For full-time permanent roles Competitive discretionary bonus Market leading RRSP match program Medical dental vision life and disability benefits Employee Share Purchase Plan Maternity/Parental top-up while you care for your little one Generous vacation policy and personal days Virtual events to connect with your fellow colleagues Professional development and comprehensive Career Development program A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experienceThe incumbent will be working hybrid and in office time will be spent working from EQ Banks additional office space located at2200-25 Ontario Street Toronto ON.

Equity Diversity & Inclusion

EQ is committed to building an inclusive accessible environment where every employee feels valued respected and supported. We believe our organization is stronger and our people thrive when we honour and celebrate diverse experiences identities and perspectives. Were equally committed to supporting your growth both professionally and personally.

We provide a barrierfree recruitment process and work environment. If you require accommodations at any stage we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process EQ uses AI to help screen assess and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.


EQB Inc. (TSX: EQB) is the parent company of Equitable Bank the countrys seventh-largest Schedule I bank by assets which operates EQ Bank Canadas Challenger Bank. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more visit and .

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1