IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission isto shape a better tomorrow by connecting people with water and energy.
We currently have anexciting opportunityas a UX Research Lead! This role is a hybrid position working out of our office in Oakville ON 3 days a week.
Job Summary
The UX Research Lead is responsible for establishing and leading IPEXs UX Research function ensuring customer and user insights are embedded throughout the innovation lifecyclefrom opportunity assessment through product launch. The role provides strategic leadership to the UX Research team while serving as the organizations subject matter expert on research methodologies enabling evidence-based product and portfolio decisions.
By combining advanced qualitative and quantitative research with strong people leadership the UX Research Lead helps reduce product development risk validate customer needs optimize product usability and identify new innovation opportunities. The role champions a customer-centered approach to innovation by ensuring the right research is conducted at the right time using the appropriate methods and level of investment to support business decisions.
Key Responsibilities:
Design lead and conduct user research initiatives to evaluate early-stage concepts working prototypes and digital solutions for end users across our product lines platforms and tools translating findings into actionable recommendations for design and product teams.
Design and execute mixed methods research approaches that combine qualitative and quantitative methodologies (usability testing interviews surveys A/B testing card sorting tree testing and more) to answer specific design and product questions.
Manage UX Researcher reports: direct their day-to-day activities review and approve their work coach them to improve their skills evaluate their performance.
Define the scope of research projects before they are assigned to a researcher; recommend project resourcing assignments to manager.
Coordinate research recruitment identify target participant groups manage outreach schedule sessions and track participation.
Proactively identify when Research can help Innovation Group initiatives and support IPEXs strategic goals; contribute to development portfolio management decisions with other senior teammates
Qualifications & Experience
5 years of hands-on experience doing qualitative and quantitative research projects from start-to-finish (i.e. usability/ux research social research market research VoC prototypes research)
Master-level degree in a social science (sociology anthropology psychology) human factors engineering or similar.
3-5 years experience in a similar role
Qualitative Research Expertise: qualitative and quantitative research methods; expert at selecting and combining research methods research design sampling recruitment of research participants fieldwork (interviewing observation usability techniques ethnography) survey design statistical analysis qualitative data analysis report writing.
Proficiency in QDA (qualitative data analysis) survey platforms (e.g. Alchemer Qualtrics SurveyMonkey MS Forms etc.)
Research Planning & Execution: Demonstrated ability to design and lead multi-month research projects that inform product development.
User-Centered Design Application: Experience translating user insights into actionable design recommendations.
Cross-Functional Collaboration: Proven ability to work effectively with Innovation Sales R&D and Product Management teams.
Analytical Thinking: Skilled in selecting appropriate research methodologies with a strong understanding of when to apply qualitative versus quantitative approaches.
Software Proficiency: Working knowledge of Microsoft PowerPoint Word and Excel.
Experience with research repositories or knowledge management systems.
Research Ops - Knowledge of scaling research processes
UX Research LeadChargé de recherche UX • Oakville, Ontario, Canada
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