Franchisee Services Specialist

Ready to build what's next with one of the world's most iconic brands?

Why Join Subway?

At Subway, we are not standing still. We are building. This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact. You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world. If you bring energy, accountability and a bias for action, you will fit right in. We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day. This is your chance to be part of what's next.

About the Role:

The position is required to support franchisees on daily restaurant operational and technology needs. Main liaison between the field, franchisees and headquarters, whose responsibility is to provide the highest quality of customer service and support to the Franchisees, Field Team and Operations Team. The role will support a region under the franchisee coordinator’s structure, while being a support or lead with various operational projects and cross functional support.

Responsibilities include but are not limited to:

• Administration: Researching and resolving inquiries and problems including but not limited to creating merchant accounts for credit card processing, general accounting questions, database management: opening/closing stores, maintaining equipment order dates, attributes and franchisee contact info. Processing Marketing POP orders. Tracking and following up on missing documents. Provide support for ongoing projects and initiatives, working cross-functionally with internal teams.
• FSD: Troubleshoot internal & external customer issues, through research to find source data or dedicated resources. Maintain lists and prepare/send communications for internal & external customers. Be the resource for Franchisees SMO Teams for inquiries/request. Providing guidance as needed.
• In-restaurant Support: Work in restaurants from time to time to complete training needed to learn & understand Subway Operations. Also, support key projects and window execution playbook initiatives.

Qualifications:

• High School Degree required.
• Effective/clear communication skills, including written and verbal skills in English. French is an asset.
• Excellent customer service skills, including active listening and conflict resolution.
• Proficient in MS Office; Word, Excel, Outlook and all required internal software systems.
• Teamwork and collaboration.
• Strong analytical, problem solving, strategic thinking skills,
• Adaptability, able to work at a fast pace and changing environment and ability to prioritize /multi-task.
• Accountable- taking ownership of your actions.
• Organized, attentive to detail, comfortable with taking initiative.
• Up to 10% travel

What do we Offer?

• Insurance Plans (Medical/Dental/Vision/Life)
• 401k
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Employee Resource Groups
• Volunteering time
• Many More…

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V

Subway uses technology‑assisted tools to support our recruitment process. These tools strictly help organize and sort applications based on job‑related qualifications. All decisions are made by people - our recruiting team and hiring managers. If you have questions or would like to request an alternative review process, please let us know.

Job Details

• Pay Type: Salary
• Employment Indicator: Regular