Customer Service Representative, ISI

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

As a member of the Investor Services Inc (ISI) team youll be the first point of contact for ISI clients (including Investors Edge) via phone and online channel. As a Bilingual Customer Service Representative you can make a meaningful impact in the lives of our clients by using your exceptional interpersonal and relationship building skills to recognize and accurately assess each clients needs and provide a timely resolution. Investor Service Inc is a non-advice group you will not be able to provide clients recommendations or advice on products or investments. You will work in a fast-paced environment where you will make a meaningful difference in our clients lives. The role demonstrates solid written verbal and interpersonal skills to refer clients to related client relations and service groups or escalate to management The role makes recommendations on client matters to meet work objectives ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

The expected annualized base salary range for this role is $50840 to $59350.

The base salary is determined by a variety of factors including the candidates skills experience and job-related knowledge as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development enabling progression within the salary range as team members advance in their roles.

In addition to base pay compensation for this roleincludes participation in an annual discretionary incentive orbonus program.

We are committed to providing fair equitable and competitive compensation opportunities for all employees and we encourage open conversations about compensation throughout the recruitment process.

How youll succeed

• Client engagement - Provide support for clients by recognizing and accurately assessing their needs. Focus on each client experience and connect on a personal level to make every interaction meaningful.

• Problem solving - Listen ask questions and put yourself in the clients shoes. Act like an owner by taking accountability for client issues and knowing when to lean on others to find solutions.

• Product knowledge - Deeply understand the lSI products and Investors Edge platform to ensure clients receive exceptional support.

• Efficiency - Understand that the clients time is valuable and effectivelycomplete client knowledge of the Online Brokerage systems and products to allow quick resolution of problems.

• Computer Savvy - Able to easily navigate and focus on multiple software applications and dual monitors.

Who you are

• You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because it is the right thing to do.

• Youre passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You achieve trust through respect and authenticity.

• You love to learn. Youre passionate about growing your knowledge and you know that there is no limit to what you can achieve.

• Youre goal oriented. Youre motivated by accomplishing your goals and delivering your best to make a difference.

• You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.

• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful personalized ways including a competitive compensation a banking benefit* wellbeing support and additional offers such as employee and family assistance programs and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Expected End Date

Job Location

Toronto-595 Bay St. 6th

Employment Type

Regular

Weekly Hours

37.5

Skills

Account Administration Call Center Client Service Communication Customer Experience (CX) Inbound Calls Investments Work Collaboratively

Required Experience:

Unclear Seniority

Experience: years
Vacancy: 1
Monthly Salary Salary: 50840 - 59350