Guest Services Representative RBC Amphitheatre

Job Summary:

WHO ARE WE

Live Nation Entertainment is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster Live Nation Concerts and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over620 million tickets sold annually and approximately 10000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than50000 events annually for nearly 7000 artists in 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than1200 sponsors with the 145 millionfans that attend Live Nation Entertainment events each year. For additional information visit.

Position Overview:
Do you remember the last time you cheered so hard you lost your voice Stood speechless after witnessing greatness Or saw your favourite band play a triple encore We do! And thats why we do what we do and we want you to join us be part of theGuest ServicesTeamat RBC Amphitheatre where our staff are our crew members and have the unique opportunity to create an exceptional fan experience.

Were looking for crew members to join our teamas Guest Services Representatives!

Exceptional front-line customer service willing to go above and beyond for both fans and fellow crew members possess a positive can-do attitude rain or shine the show must go on!

Job Functions:

• Deliver exemplary customer service to maintain customer loyalty.
• Answer in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.
• Provide wayfinding assistance to guests both inside and outside of the venue.
• Provide information and assistance to fans who require accommodations.
• Proactively approach guests and adapt to customer needs ensuring that they are understood and appropriate action is taken to meet and exceed their expectations.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sales of new or additional services or products.
• Confer with customers in person to provide information about products or services take or enter orders or obtain details of complaints.
• Keep records of customer interactions or transaction recording details of inquiries complaints or comments as well as action taken.
• Track inventory levels during show and report back to Guest Services Supervisor
• Show CARE by participating in the venues sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow crew members at the end of show to close the venue.
• Must participate in Live Nation Canada zero waste/sustainability initiatives at the venue
• Other duties as assigned

Qualifications

• Experience in working live events or customer service strongly preferred
• Excellent verbal written and interpersonal communication skills
• Acute sense of judgment tact and diplomacy
• Position requires constant walking climbing stairs and occasional sitting
• Able to work outdoors (rain or shine) among crowds and in a loud environment
• A passion for live events!
• Available for all events scheduled at Rogers Stadium this summer

All crew members must be 18 years of age or older.

We thank all applicants for their interest however only those chosen for an interview will be contacted.

Applicants for employment in Canada must possess work authorization which does not require sponsorship by the employer for a visa.

Job Posting Compensation Range/Rate: $18.50 per hour.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender race sexual orientation religion age disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over) ancestry color religious creed (including religious dress and grooming practices) family and medical care leave or the denial of family and medical care leave mental or physical disability (including HIV and AIDS) marital status domestic partner status medical condition (including cancer and genetic characteristics) genetic information military and veteran status political affiliation national origin (including language use restrictions) citizenship race sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender gender identity and gender expression sexual orientation or any other basis protected by applicable federal state or local law rule ordinance or regulation.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so including reasonable accommodations related to pregnancy in accordance with applicable local provincial and / or federal law. As part of its commitment to make reasonable accommodations Live Nation also wishes to participate in a timely good faith interactive process with a disabled applicant to determine effective reasonable accommodations if any which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available including promotion from within employee referrals outside advertising employment agencies internet recruiting job fairs college recruiting and search firms.

This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive and can be modified at any time if requested by management.

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Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Required Experience:

Unclear Seniority

Employment Type : Part-Time
Experience: years
Vacancy: 1