Ever wondered what its like working for one of the largest underwater robot manufacturers in the world Deep Trekker is a local high tech company and were growing again! Take a virtual ride with some awesome robots hear from our team and learn why Deep Trekker is the right team for you.
Responsibilities
Customer Support & Troubleshooting
Communicate with customers and dealers via phone email chat and remote desktop tools to provide technical assistance.
Support diagnostics and troubleshooting across mechanical electrical and software componentsincluding Tier 3 networking-related issues. Training on Tiers 1 2 and 3 provided.
Work cross-functionally with technicians engineers and production teams to resolve complex support challenges.
Manage support tickets and customer repairs throughout the service lifecycle ensuring timely resolution and a positive customer experience.
Maintain accurate and detailed case notes in CRM to ensure traceability and trend reporting.
Product Knowledge & Documentation
Develop in-depth understanding of Deep Trekker and Pipe Trekker products to serve as a resource for both internal teams and customers.
Assist with compiling product performance data and trends to support product improvement and reporting initiatives.
Maintain up-to-date knowledge of order processing fleet and training procedures to ensure full-cycle support.
Be knowledgeable on Tier 1 and 2 Training including ensuring customers are successfully enrolled in online training and have the ability to complete basic online and operational training.
Quoting Invoicing & Systems Use
Generate quotes and invoices for service repairs spare parts and upgrade requests using the ERP system.
Assist with data entry part orders and service scheduling in alignment with customer needs.
Be able to participate in rotational On-Call Support (59 PM EST weekdays 10 AM6 PM EST weekends/holidays) as part of a paid on-call support policy.
Professional Development & Growth
Work closely with leadership to gain exposure to pre-sales support technical demos and consultative solution design.
Build toward a Sales Engineer role by developing product configuration knowledge and sales engagement best practices.
At Deep Trekker we are agile passionate and innovative. We dream it and then do it together by learning collaborating and reinventing whats possible.
Not the right fit Let us know youre interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Required Experience:
Unclear Seniority
ROV Technical Support Representative • Kitchener, Ontario, Canada
Full-Time Support Staff, replacement position.First consideration for support staff and academic positions will be given to internal applicants in accordance with the respective collective agreemen... Show more
Join ATS Life Sciences as a PLC Programmer and Field Technician, where you’ll design advanced automation solutions for the medical industry.Your expertise will be essential on challenging projects.... Show more
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry‑leading automotive technologies.We invest in our employees, providing them with the support and r... Show more
HVAC Helper---### Job **Description**Position: HVAC Helper Job type: Full-time/Part-time Location: Guelph, ON.Pay: Based on experienceRequirements: G2 Gas Technician License Minimum of 6 months... Show more
A leading automation company in Cambridge is looking for a Support Specialist to ensure client satisfaction and system uptime for their NEXIA software.This role involves delivering technical suppor... Show more
Canadian provider of specialty foodservice equipment and service solutions.We support major foodservice operators and independent businesses across the country, known for building long‑term custome... Show more
Join Transpharmation as a Level 2 Rodent Research Technician, specializing in the administration of in vivo study procedures within a thriving research environment.In this role, you’ll apply your e... Show more
Contribute your technical expertise at Flender as a Service Technician for wind gearboxes, combining field work with shop responsibilities.This role demands extensive travel and problem-solving abi... Show more
Help customers find the perfect RV for their lifestyle through an exceptional sales and service experience.Wow customers with the features and benefits of various RVs during sales presentations.Bui... Show more
Explore a career opportunity with DHT as a Residential Field Technician.This role involves the installation and servicing of CATV, Internet, and home monitoring systems.DHT, a renowned Canadian fie... Show more
As a Lead RF Engineer – Payload Systems at Honeywell Aerospace, you will play a key role in the design, development, and delivery of advanced engineering solutions that drive innovation, performanc... Show more
As a member of the military, Aviation Systems Technicians handle, service, and maintain Canadian Armed Forces (CAF) aircraft, ground equipment, and associated support facilities.Test, inspect and r... Show more
Overview The Technical Sales Specialist is a key member of the commercial sales team responsible for supporting the financial growth objectives related to Systems and Krack product lines.This role ... Show more
The Technical Service Engineering will address incoming inquiries and requests for technical support, parts and service, warranty issues and address customer challenges with respect to all equipmen... Show more
Wondering what your day‑to‑day could look like as our new Service Technician? In this role, you’ll play an integral part of the service team, primarily responsible for commissioning and performing ... Show more
Join as an IT Technician specializing in SCCM to enhance workstation functionality.Utilize troubleshooting expertise and PowerShell scripting to support client needs effectively.In this hybrid role... Show more
Application Support & Training Specialist – HVAC/R, Brantford, ON.Supports internal and external customers with application engineering, technical support, and delivery of training programs, while ... Show more
Embrace a rewarding career with BearCom as a Field Service Technician I based in London, Ontario.Your role will focus on installing and supporting advanced wireless communications solutions.In this... Show more
Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking Building Automation Technician to join our culture in Brantford, ON.In this role you will provide customer a... Show more
Job descriptions may display in multiple languages based on your language selection.What we offer:At Magna, you can expect an engaging and dynamic environment where you can help to develop industry... Show more
