Sr. Director Platform Services

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

As the Senior Director Platform Services youll play a pivotal role in leading and shaping the technology operations that underpin CIBCs business. Youll oversee mid-sized teams responsible for the ongoing operation and implementation of critical lending deposit insurance and payments applications and infrastructure ensuring operational stability and excellence. Your strategic vision will guide long-term planning and execution including modernizing processes and deploying technology solutions efficiently. Youll manage the financials of this team with a business owner lens and champion automation AI and 7x24 scale to ensure robust observability controls and application resiliency across all environmentsfrom test to production. Building strong relationships with internal and external partners is key as is managing communications during high-stress situations. Your leadership will drive innovation and continuous improvement to achieve best-in-class application availability.

At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.

How youll succeed

• Leadership & People Management Lead motivate and develop teams by setting operational objectives coaching and fostering a positive high-performance environment aligned with CIBCs values.

• Production Support Oversight Direct the ongoing operation and implementation of production applications and infrastructure ensuring compliance with service standards and operational stability.

• Strategic Planning & Execution Develop and execute long-term strategies for Production Support present to senior management and drive initiatives to automate and optimize processes.

• Project & Program Management Oversee large annual budgets resource allocation and execution for technology-related projects and programs ensuring timely deployment of solutions.

• Business Operations & Process Improvement Sponsor and lead operational and process improvement initiatives owning end-to-end efficiency and cost of processes while ensuring robust governance.

• Stakeholder & Relationship Management Build and maintain strong relationships with partners across the organization influence and align multiple stakeholders and manage communications during crisis situations.

• Risk Compliance & Governance Ensure compliance with regulatory governance and audit requirements managing risk assessments and operational alternatives.

• Innovation & Continuous Improvement Identify and implement opportunities for automation and technical innovation driving process improvements to enhance service delivery.

Who you are

• Youre an experienced leader. You bring extensive experience in production support and technology operations ideally with 10 years in the field. You have DevSecOps SRE and CI/CD expertise. You bring experience in DevSecOps and Site Reliability Engineering and have built and managed CI/CD pipelines to support operational excellence and automation. Youre skilled in cloud and data operations. You have significant hands-on experience operating applications in Azure including Red Hat OpenShift and Service Mesh and have managed Data Engineering teams and data pipelines in a production environment.

• Youre a strategic thinker. You have a proven ability to develop and execute long-term strategies that align with business goals and drive operational excellence.

• Youre skilled in stakeholder management. You excel at building relationships and influencing partners across the organization including during high-pressure situations.

• You have deep industry knowledge. You understand banking or capital markets technology systems and regulatory environments.

• Youre financially savvy. You have experience managing large budgets and delivering cost-effective solutions.

• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay 22nd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Planning Management Business Requirements Business Systems Analysis Deliverables Management Executive Relationship Management Leadership Operational Efficiency Program Coordination Project Coaching Project Structuring Strategic Objectives System Applications Vendor Relationships

Required Experience:

Exec

Experience: years
Vacancy: 1