Principal Software Engineer

At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
TTEC Digital seeks a Principal Software Engineer to join our team. This role is a full-time and fully remote opportunity!

The work:

Werean innovation group inside TTEC (NASDAQ: TTEC) building the next generation of AI CX tools automated QA conversational analytics knowledge assist and agentic automation for the worlds biggest brands and the millions of customers they serve. We move like an early-stage startup backed by the scale distribution and enterprise client base of a companythatsbeen obsessed with customer experience since 1982.

This is the rare seatwheregetting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprisedeploymentsand youdontjust move a metric you move the trajectory of the company and the value of the stock. The leverage is real and the work compounds.

Who we hire the DNA

• Self-starters and do-erswith grit hackers in the best sense with a startup mentality and a show-me bias: working software over slides prototypes over proposals.

• Wanttolearnlovenew technology. This platform is built on the latest technology and that technology changes and advances monthly. You adapt to change quickly new tools new models new priorities without drama.

• Master debuggers and problem solvers. You love solving complex problems youthink outside the box and you multitask across domains without losing the thread.

• AI-native. You work with AI on all levels you understand the technology around you (LLMs SLMs RAG knowledge graphs agents training eval) and you use AI tools daily to exponentially increase your velocity.

• Distributed-systemsliterate. High-efficiency event-driven low-latency systems are our world; you understand what that demands.

• Innovators who ship. Youdemonstrateideas easily fail fast and move forward. You make committed timelines and hit them.

• You consider yourself exceptional and you like winning. So dowe.

No one will have everything in this description. Were looking for well-rounded smart people who move fast.

What You will Do:

The role:

• As this groups Principal Software Engineer you will be the right-hand of the engineering leader and part of the orgs leadership team.
• You will be the organizations problem solver. Not an architecture title you hide behind a coder who jumps into whichever squad is stuck ships the hard thing and moves on.
• You will jointly own the Platform Architect responsibilities for C1 Platform Foundation. This is a fast-moving train in a startup environment: the tech we build on changes monthly the plan changes with it and you thrive on that.
• Show-me mentality your influence comes from the code you ship demoed on Fridays like everyone else.

What youll own:

• The hardest problems in any squad platform architecture decisions (event bus plugin lifecycle multi-tenancy RBAC schema registry) jointly with the engineering leader
• Pattern-setting reference implementations
• Training up the engineers around you you raise the whole teams level unblocking by writing code not memos.

Who you are:

• A hacker in the best sense self-starter grit thinks outside the box loves solving complex problems likes winning.
• You quickly envision code and designs in your head then prove them by building. You use AI throughout your development workflow
• Code generation refactoring test scaffolding debugging as a genuine velocity multiplier and youve embedded AI inside products not just used it as a tool. Change doesnt rattle you; new technology energizes you.

What You Will Bring:

• 12 years hands-on genuinely polyglot fluent in 7 languages across your career. Senior-level Go is mandatory; Python and TypeScriptexpectedin the mix; a native/systemslanguage a strong plus.

• Breadth across multiple technologies and verticals youveshipped in more than one industry and more than one architecturalera andadapted fast each time.

• Deep understanding of high-capacity distributed systems and theirfailurephysics state management race conditions locking contention ordering these in production not just read about them.

• Multiple messaging systems (NATS / Kafka /Redpanda/ RabbitMQ-class) and multiple database types and backgrounds relational KV document columnar graph and you know which fits and why.

• Two clouds minimum one deep; GCP strongly preferred as the deep one.

• Strong AI knowledge LLMs SLMs RAG knowledge graphs agents training/fine-tuning eval and hands-on experience working AI into code: building AI-powered features and using AI-assisted development to move exponentially faster.

• Troubleshooting/debugging master the strongest debugger in the building. Reads unfamiliar code a stack trace or a flame graph and sees the breakpoint goes without flailing.

• Problem-solves quickly andtrains upothers as a multiplier pattern-matches instantly on distributed systems real-time audio browser internals AI pipelines high-throughput data models.

• Floats by choice. Does not want to own a squad. Wants to own the hard 10%.

• Sets patterns by shipping the reference implementation not by writing the doc.

#LI-JF1#LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Staff IC

Employment Type : Full-Time
Experience: years
Vacancy: 1