Guest Services Supervisor Rogers Stadium

Job Summary:

Position Overview:
Do you remember the last time you cheered so hard you lost your voice Stood speechless after witnessing greatness Or saw your favourite band play a triple encore We do! And thats why we do what we do and we want you to join us be part of theGuest ServicesTeamat Rogers Stadium where our staff are our crew members and have the unique opportunity to create an exceptional fan experience.

Were looking for crew members to join our teamas Guest Services Supervisors!

Exceptional front-line customer service willing to go above and beyond for both fans and fellow crew members possess a positive can-do attitude rain or shine the show must go on!

Job Functions:

• Direct and supervise Guest Services staff and other employees performing similar services
• Provide exceptional guest service by greeting and assistingguests and responding to guest inquiries and complaints
• On an ongoing basis leadand train staff to ensure that all staff members are well-informed on event specific details
• Act as the point of escalation for complex customer inquiries and complaints during Rogers Stadium events
• Assist concert goers with event information ticketing issues seating arrangements and general venue services
• Coordinate accessible seating and accommodation requests
• Work closely with other departments (Box Office Security F&B etc.) to coordinate customer service efforts and streamline venue operations
• Identifypotential issues before they escalate and work proactively to find solutions
• Oversee the implementation of venue policies
• Assistwith managing breaks
• Other duties as assigned

Qualifications

• Experience in working live events or customer service strongly preferred
• Excellent verbal written and interpersonal communication skills
• Experience with de-escalation tactics
• Demonstrated experience in leading a team and understanding of staff deployments
• Acute sense of judgment tact and diplomacy
• Position requires constant walking climbing stairs and occasional sitting
• Able to work outdoors (rain or shine) among crowds and in a loud environment
• A passion for live events!
• Available for all events scheduled at Rogers Stadium this summer

All crew members must be 18 years of age or older.

We thank all applicants for their interest however only those chosen for an interview will be contacted.

Applicants for employment in Canada must possess work authorization which does not require sponsorship by the employer for a visa.

Job Posting Compensation Range/Rate: $22/per hour.

Employment Equity

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of racecolour religion sex gender identity pregnancy national origin ancestry citizenship age marital status physical disability mental disability medical condition sexual orientation genetic information or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process please contact us and we will work with you to meet your accessibility needs.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available including promotion from within employee referrals outside advertising employment agencies Internet recruiting job fairs college recruiting and search firms.

This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive and can be modified at any time if requested by management.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Required Experience:

Manager

Employment Type : Part-Time
Experience: years
Vacancy: 1