Fan Services Supervisor

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE) we exist to deliver the ultimate fan experience by lifting trophies spirits and communities united as one.

Were more than a workplace. We are a team of passionate people boldly building the future of sport and entertainment together. We believe in the power of play the strength of collaboration and the energy that comes from showing up with purpose.

From the ice to the pitch the hardwood to the digital arena were proud to be the driving force behind the Toronto Maple Leafs (NHL) the Toronto Raptors (NBA) Toronto FC (MLS) Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL) Raptors 905 (NBA G League) Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams and world-class entertainment to life at our iconic venues including Scotiabank Arena BMO Field Coca-Cola Coliseum Ford Performance Centre BMO Training Ground and OVO Athletic Centre. Off the field we serve up elevated dining at e11even Real Sports and our signature club spaces like Hot Stove Club ScotiaClub and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad we use the power of sport to help youth facing barriers reach their full potential. Since 2009 weve invested more than $45 million into Ontario communities -- and were just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role everyone belongs and everyone contributes to something bigger than themselves.

So if youre ready to play with purpose grow with passion and win as one wed love to have you on our team.

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed we encourage you to apply. Your unique perspective transferable skills and lived experience may be exactly what were looking for. **

Job Description

Responsibilities:

As a valuable member of the Fan Services team you will be responsible for the delivery of staff leadership and elevated customer service at Scotiabank Arena BMO Field & Coca-Cola Coliseum. We are looking for an outgoing diplomatic and self-motivated team member with excellent interpersonal and communication skills who embodies our visions and values and strives for excellence on a daily basis.

• Lead by example and provide ongoing coaching/training/motivation to the Fan Services team.

• Provide friendly and informed responses to any service-related issue/inquiry.

• Communicate positively and professionally with staff and fans.

• Conduct event briefings.

• Determine and implement effective team deployment.

• Actively responding to incidents and emergency situations within established company protocols.

• Document for follow up all incidents/concerns.

• Assist with other administrative functions including employee performance reviews

• Ensure adherence by fans and employees to MLSE policies and procedures including Health & Safety.

• Work in compliance with the provisions of the Occupational Health & Safety Act.

• Other duties as .

Qualifications:

Note: Before reviewing the qualifications listed below we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.

• Must be available to work evenings weekends and holidays both indoors and outdoors as early as 3:30pm.

• Minimum 5 (five) years of employee supervisory experience preferably in event personnel management or a related field.

• Familiarity with the City of Toronto and its tourist attractions.

• Smart Serve .

Job Posting Compensation Range/Rate:

$22.36

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At MLSE we are committed to building an equitable diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability please email . This email is only for accommodation requests. Resumes sent to this email address will not be considered.

Required Experience:

Manager

Employment Type : Part-Time
Experience: years
Vacancy: 1