Process Transformation Consultant – Group Benefits Operations

We are seeking a Process Transformation Consultant to play a critical role within the Group Benefits (GB) Process Transformation team with dedicated accountability for driving largescale measurable improvements across the Group Benefits Operations business.

Reporting to the Manager Process Transformation this role is designed for an experienced transformation professional and certified Six Sigma Black Belt who can independently lead complex crossfunctional initiatives; influence senior leaders; and deliver sustained operational results through disciplined continuous improvement practices.

As a Transformation Consultant you are a process improvement leader with strong operational instincts and a bias for action. You will own endtoend improvement initiatives from identifying performance gaps and root causes through designing implementing and sustaining improved ways of working.

Working directly with GB Operations Managers Directors and the AVP you will lead rigorous datadriven problem solving focused on eliminating waste improving flow reducing variation and strengthening controls. You will challenge existing processes test assumptions with data and apply Lean Six Sigma discipline to ensure improvements are scalable and sustained over time.

This role is fully dedicated to Group Benefits Operations and carries clear accountability for measurable operational results not just analysis or recommendations.

Position Responsibilities:

Process Improvement & Operational Excellence Leadership

• Identify prioritize and lead highimpact process improvement initiatives aligned to GB Operations and SFS performance objectives
• Apply DMAIC to diagnose complex operational issues identify root causes and implement practical sustainable solutions
• Own improvement outcomes including cycle time reduction capacity release quality improvement and service performance

Value Stream & Flow Optimization

• Lead endtoend value stream mapping to understand flow across functions and identify bottlenecks constraints rework and nonvalueadded activity
• Assess handoffs policies and decision points that drive delays or variation
• Design futurestate processes that improve throughput stability and customer and colleague experience

DataDriven Problem Solving & Controls

• Establish performance baselines using operational data and metrics
• Use statistical and analytical techniques to identify variation trends and improvement opportunities
• Define and implement control plans KPIs and visual management to ensure gains are sustained

Enablement of Solutions & Automation

• Partner with technology automation and delivery teams to enable process improvements through lowcode automation workflow tooling or GenAI solutions where appropriate
• Frame improvement opportunities so they are processled and outcomefocused with solution development executed by specialist teams
• Ensure technology changes reinforce improved processes rather than digitizing waste

Stakeholder Engagement & Change Adoption

• Work directly with SFS leadership to align on problem statements priorities and success measures
• Lead crossfunctional working sessions to test solutions resolve constraints and drive implementation
• Partner with change management resources to ensure improvements are embedded adopted and sustained

Continuous Improvement Capability Building

• Coach and support analysts and team members in Lean Six Sigma and structured problemsolving techniques
• Contribute to the maturation of GB Process Transformation standards tools and practices

Required Qualifications:

• Six Sigma Green Belt certification required (Black Belt preferred) with the ability to independently lead complex transformation initiatives in a dynamic environment
• 5 years of experience in process transformation continuous improvement or operational excellence preferably within Financial Services Group Benefits Insurance or another regulated operations environment
• Proven track record of leading complex crossfunctional transformation initiatives and delivering measurable operational and financial results
• Deep expertise in Lean Six Sigma and value stream management with handson application of DMAIC
• Strong data analytics capability with experience using data to diagnose problems support decisions and track sustained performance
• Demonstrated ability to work effectively with senior leaders (Director / AVP level) and influence action through evidencebased insights
• Clear structured communication skills with the ability to explain complex problems and solutions in practical terms

Preferred Qualifications:

• Experience working in or supporting Group Benefits Operations or Sponsor Financial Services
• Familiarity with Microsoft Power Platform (Power Apps Power Automate Power BI); handson development is not required but the ability to identify processled automation opportunities and route them to Power Platform or GenAI delivery teams is an asset
• Experience defining and tracking benefits realization and KPI frameworks
• Exposure to enterprisescale transformation or operating model change

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

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The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Toronto Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73725.00 CAD - $122875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.

Required Experience:

Contract

Employment Type : Full-Time
Experience: years
Vacancy: 1