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Paladin Security
Security Operations Centre TD Centre.Paladin Security • Toronto, Ontario
Security Operations Centre TD Centre.

Security Operations Centre TD Centre.

Paladin Security • Toronto, Ontario
4 days ago
Salary
CA$24.00 hourly
Job type
  • Full-time
Job description

Overview

Job Skills / Requirements

Position: Security Operations Centre

Status: Full Time

Hours: 84 hours – Bi-weekly( Rotating Continental)

Payrate: $24/hr

Overtime Method: Averaging agreement over 88 hours

Job Overview:

The TD Centre is one of Toronto’s premier commercial properties, located in the heart of the financial district, supporting a large population of tenants, employees, and visitors each day. The Security Operations Centre (SOC) plays a critical role in maintaining the safety and security of the property through real-time monitoring, coordination, and incident response.

As a SOC Operator, you will be responsible for monitoring security systems, coordinating with on-site teams, and responding to incidents as they arise. This role requires strong attention to detail, sound judgment, and the ability to stay calm and focused in a fast-paced environment while supporting the overall safety of the property.

Key Responsibilities:

  • Monitor CCTV, access control, alarm, and other security systems to identify and respond to incidents in real time
  • Dispatch security personnel and coordinate responses across the TD Centre property
  • Receive, assess, and prioritize incoming calls, alarms, and requests for assistance
  • Maintain clear and accurate incident reports, logs, and daily activity records
  • Escalate incidents appropriately to supervisors, emergency services, or client contacts based on established protocols
  • Conduct video investigations and support incident reviews as required
  • Maintain constant communication with on-site security teams via radio and phone
  • Track ongoing incidents through to resolution and ensure proper follow-up is completed
  • Identify potential risks or unusual activity and take proactive steps to mitigate concerns
  • Support emergency response procedures including fire alarms, medical incidents, and building-related emergencies
  • Ensure all work is completed in compliance with site procedures, client expectations, and company standards

Prerequisites:

  • Ability to obtain a Security License in the province of Ontario.
  • Valid First Aid & CPR Level C from a WSIB approved provider.
  • Emergency Management Certification.
  • Crisis Intervention Training.
  • Minimum three (3) years of security experience in a supervisory, dispatch, or team lead capacity within a large-scale commercial or industrial environment.
  • Proficiency with site-specific security infrastructure, including Lenel OnGuard access control, Keywatcher key management systems, and Avigilon Control Center (ACC) surveillance software.
  • Strong leadership, communication, and decision-making skills required for a high-volume, dynamic environment.
  • Ability to remain calm and effectively manage complex incidents under pressure.
  • Strong report writing, documentation, and operational oversight skills.
  • Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) certification program prior to their onboarding training to ensure they meet the requirements of the position
  • Legally authorized to work in Canada

Why choose Paladin?

  • Opportunities for training and professional development
  • Competitive salary and benefits package.
  • Additional perks
  • Work today, get paid today!
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Security Operations Centre TD Centre. • Toronto, Ontario

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