GenAI Account Manager

Established in 2004 OLIVER is the worlds first and only specialist in designing building and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40 countries and counting. Our unique model drives creativity and efficiency allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results.

Role: GenAI Account Manager

Location: Toronto Ontario Canada

About the role:

This is a mid-level account management role in a high-output fast-paced in-house studio.Youllwork across client stakeholders creative teams project managers and compliance partners keeping multiple content workstreams on track from brief to delivery. The role combines strong client partnership with hands-on briefing coordination and a genuine appetite for AI-assisted ways of working.Youllwork independently manage competing priorities and bring a quality mindset to every touchpoint.

What you will be doing:

• Serve as the primary day-to-day client contact building trust through proactive communication sound judgment and consistent follow-through.
• Partner with clients to understand businessobjectives awareness conversion product launches promotions and translate them into clear creative direction bringing strategic thinking to channel selection deliverable types and messaging based on goals and performance data.
• Lead brief intake: join weekly media and client calls ask the right questions and ensure all inputs are captured before work begins objectives target audience channel specs mandatory messaging claims and disclaimers retailer requirements and due dates.
• Write clear complete briefs that set creative teams up for success including success metrics deliverable definitions (sizes versions languages cutdowns) and scope parameters.
• Use OLIVERs AI tools to support brief intake and optimise efficiency throughout the creative development process.
• Lead adoption of GenAI-enabled workflows from the account side setting client expectations documenting inputs and outputs and ensuring brand safety and content provenance requirements are met.
• Manage scope and prevent unnecessary revision by aligning stakeholders early on deliverables timelines and approval processes.
• Coordinate across creative motion design copy compliance and project management teams to keep work moving from brief through to delivery.
• Track status across multiple concurrent workstreams;identifyrisks early and propose practical solutions phased delivery revised scope or alternate approaches.
• Guide the feedback and approval process:consolidateclient notes ensure comments are actionable andmaintainversion control across rounds.
• Ensure all deliverables align with brand guidelines and product specifications correct models attachments approved feature claimsrequireddisclaimers partnering with compliance and legal stakeholders as needed.
• Build and refine intake and production tools brief templates checklists approval flows and capture learnings to continuously improve how the studio briefs produces and delivers at scale.

What you need to be great in this role:

• Proven account management or client services experience in an agency in-house studio or content production environment supporting high-volume creative delivery.
• Ability to act as a strategic partner connecting business goals to creative outputs not just managing tasks and timelines.
• Strong briefing skills: able to translate vague or incomplete requests into clear complete and actionable creative briefs.
• Excellent organisation and prioritisation with confidence managing multiple projects stakeholders and tight deadlines without losing attention to detail.
• A QA mindset accuratespecs correct messaging clean handoffs and precise versioning.
• Confidence leading meetings managing expectations and navigating client feedback with diplomacy and clarity.
• Familiarity with digital creative deliverables across paid social eCommerce/PDP retail placements and motion and with the production workflows that support them.
• Proficiencywith Microsoft 365; familiarity with Workfront or similar project management platforms is an advantage.
• Proficiencywith Gen AI tools relevant to account management and content production workflows with a focus on improving briefing quality and process efficiency.
• Experience building or contributing to AI-assisted workflows that improve intake briefing or approval processes.
• Agentic approach to problem-solving: able to break down complex briefs or multi-workstream challenges into clear manageable steps.
• Ability to critically evaluate AI outputs and apply human judgment particularly around brand safety content accuracy and compliance requirements.
• Genuine curiosity about how AI tools can improve the speed and quality of creative production at scale.
• Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work study volunteering or self-directed learning.

Req ID: 18190#LI-JB1 #LI-midsenior #LI-Remote

At the time of thisposting the base salary for this position may range according to whats stated compensation varies based onjob relatedfactors including location business needs level of responsibility experience and qualifications. The range listed is just onecomponentof OLIVERs total compensation package.

Salary Range

$85000 - $95000 CAD

Our values shape everything we do:

BeAmbitiousto succeed

BeImaginativeto push the boundaries of whats possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

BeResults-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community clients and creations

OLIVER a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected. All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability with science-based emissions reduction targets. Collectively we work towards our missionembedding sustainability into every department and through every stage of the project lifecycle.

Required Experience:

Manager

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 85000 - 95000