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Astra North Infoteck Inc.
ServiceNow BSA – Flexera Migration, ITAMCMDB & Production SupportAstra North Infoteck Inc. • Toronto, Ontario, Canada
ServiceNow BSA – Flexera Migration, ITAMCMDB & Production Support

ServiceNow BSA – Flexera Migration, ITAMCMDB & Production Support

Astra North Infoteck Inc. • Toronto, Ontario, Canada
27 days ago
Salary
CA$10.00 hourly
Job type
  • Full-time
Job description

ServiceNow BSA - Flexera Migration ITAM SAM HAM CMDB & ITIL

Location:
Toronto ON - Hybrid (4 Days WFO)

Duration:
12 months

Role Overview:
A ServiceNow Business Systems Analyst supports the administration maintenance and continuous improvement of the ServiceNow platform.
The role focuses on production support issue resolution workflow enablement reporting platform health monitoring and coordination with ITSM support development and architecture teams.

Key Responsibilities:
Coordinate production support activities for major systems and related subsystems ensuring the integrity and reliability of system-generated data.
Provide technical support to end users and resolve ServiceNow incidents requests and platform-related issues through effective troubleshooting.
Perform general support daily administration and ongoing maintenance of the ServiceNow platform and associated applications.
Collaborate with the ITSM Support Lead ITSM Development Lead and ITSM Solution Architect to support platform stability and service delivery.
Facilitate and support the rollout of new ServiceNow applications enhancements updates and releases.
Support data loading administration and maintenance between ServiceNow and integrated systems.
Manage ServiceNow role requests through Access Manager and support user access administration.
Coordinate the implementation and maintenance of automated workflows using ServiceNow Orchestration.
Develop and maintain ServiceNow reports and dashboards to support operational visibility and decision-making.
Manage deployment of solutions patches and upgrades across production environments.
Support UI changes using web technologies such as XML HTML and SQL and assist with integrations using REST SOAP and APIs.
Monitor platform health analyze system performance issues recommend enhancements and ensure overall compliance of ServiceNow applications.
Manage backups and data synchronization between ServiceNow and the data warehouse.

Must-Have Skills and Qualifications:
ServiceNow Certified System Administrator (CSA).
Experience working in a matrixed environment preferably within a large publicly traded corporation.
Strong understanding of ServiceNow platform administration production support and operational processes.

Nice-to-Have Skills:
Ability to facilitate discussions across teams and influence key decision-makers.
Strategic mindset with strong interpersonal skills and the ability to work effectively across functions and business groups.




Required Skills:

Sailpoint


Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 10 - 10
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ServiceNow BSA – Flexera Migration, ITAMCMDB & Production Support • Toronto, Ontario, Canada

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