Performance Specialist, Toronto

As the Performance Specialist you will focus on measurable operational improvement productivity and profitability within assigned PPG CDN customers MSO accounts and Strategic PPG Customers. You will act as a trusted partner to collision center leadership by delivering PPG Collision Services operational expertise and performance-based solutions that strengthen long-term customer relationships and enhance PPG loyalty.

You will report to the Collision Performance Manager.

Responsibilities

• Be a primary support contact for PPG CDN customers MSO locations and Strategic PPG customers.

• Focus on existing main accounts with an emphasis on retention growth and performance improvement.

• Partner with PPG sales leadership teams and distribution to align service efforts with strategic goals.

• Complete all required Workday corporate training maintaining full compliance with PPG requirements.

• Ensure all assigned corporate learning certifications and compliance modules remain current.

• Conduct structured KPI and performance reviews with important customers.

• Develop and track action plans tied to customer goals and agreed performance metrics.

• Observe shop workflows and identify constraints improving productivity or profitability.

• Be a trusted advisor by connecting operational improvements to measurable outcomes.

• Collaborate with PPG sales Strategic Account Manager and distribution partners to ensure aligned customer messaging and support.

Qualifications

• Bachelors degree or postsecondary education preferred; comparable combination of education and experience may substitute.

• 3 years of related experience in customer service or sales support.

• Demonstrated strength in fostering clear collaborative communication at every organizational level.

• Excellent analytical organizational administrative and follow up abilities.

• MS Office Suite proficiency and familiarity with using a CRM/ERP.

• Travel is required for the role. PPG offers a comprehensive monthly reimbursement program to account for business use of vehicle.

#LI-Remote

The base salary range for this position is $51000 to $70000 CAD with a possibility of an annual bonus up to 4.5% of base salary. PPG offers comprehensive benefits such as Health Dental Life Retirement Plan Paid Vacation & Holidays Employee Assistance Program (EAP) Disability/Leave and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.

This is a backfill position.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation sustainability and color PPG helps customers in industrial transportation consumer products and construction markets and aftermarkets to enhance more surfaces in more ways thandoes any other company. To learn more visit and follow @PPG onX.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen movefastanddontstop until we solve their biggest challenges. When our customers win we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility using quality data to develop solutions that create value.

We are excellentoperators

Productive. Collaborative. Accountable. No matter our role weidentifyproblems takeownershipand always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support ourfrontlinethe faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results embrace newtechnologiesand leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely act withintegrityand value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees creates an environment for continuous learning and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex pregnancy race color creed religion national origin age disability status marital status veteran status sexual orientation genderidentityor expression.

If you need an adjustment due to a disability please

PPG pay ranges and benefits can vary bylocationwhich allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurancecoveragesand benefits will bein accordance withthe terms and conditions of the applicable plans and associated governing plan will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit and provide feedback on the processso that we can do better today than yesterday.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 51000 - 70000