Defined Benefits Client Manager Virtual

Our Story

At Alight we believe a companys success starts with its people. Alight embraces values that come directly from our people purposeful human united and growth-minded reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health wealth wellbeing navigation and absence management.

Our Benefits

With a comprehensive total rewards package Alight offers programs and plans that support your mind body wallet and life. Benefits include health dental and vision coverages starting Day One. Additionally Alight colleagues enjoy wellbeing programs retirement plans with contribution matching generous time off parental leave continuing education and career growth opportunities all within a thriving global organization.

Flexible Working

So that you can be your best at work and home we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 6 years in a row.

Great Place to Work

Thanks to the work of every colleague Alight has received multiple awards of recognition including Great Place to Work for the past 7 years and Fortunes Best Companies to Work For. To learn more about our company culture and awards Click Here.

We invite you to join our team! Learn more at .

About the Role

The Defined Benefits Client Manager (DB CM) is responsible for overseeing daily operational performance for assigned client(s). They manage operations teams to provide quality administrative services and collaborate with support areas such as technology and customer care. Additionally the DB CM serves as the primary contact for clients regarding daily service delivery. They will also assist the Senior Client Manager/Client Leader in delivering top-notch solutions.

Responsibilities

• Utilizing expert knowledge of Defined Benefits to interpret complex client requirements.

• Addressing questions related to unique situations participant inquires client escalations and requirements.

• Driving stable and consistent delivery from internal and external partners. Also using data to influence standardization and process innovation.

• Managing ad hoc client projects such as spins freezes and acquisitions.

• Validating managing and communicating iCAT results with clients

• Working closely with the Oversight & Excellence team to identify opportunities for reducing demand and improving efficiency.

• Communicating regularly with day-to-day client contact on delivery and projects.

• Acting as point of contact to groups such as Customer Care and Shared Services for client specific items.

Requirements

• Have effective communication and influencing skills on domain and technical matters internally and externally.

• Possess analytical abilities and attention to detail when working with complex data.

• Have a solutions-oriented focus and ability to report data to stakeholders.

• Have advanced management and organizational skills with ability to adapt to change.

Application and Interview

By applying for a position with Alight you understand that should you be made an offer it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation education verification employment verification and criminal check search against global sanctions and government watch lists credit check and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued respected and supported. We know that diverse teams are stronger more innovative and more successful.

At Alight we welcome and embrace all individuals regardless of their background and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter more inclusive future.

As part of this commitment Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring reasonable accommodation is needed please contact .

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex race color religion creed national origin ancestry age physical or mental disability medical condition pregnancy marital or domestic partner status citizenship military or veteran status sexual orientation gender gender identity or expression genetic information or any other legally protected characteristics or conduct covered by federal state or local addition we take affirmative action to employ disabled persons disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs practices and observances unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries partners or purchasers of Alight business units.

We offer you a competitive total rewards package continuing education & training and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

58000.00 CAD

Maximum :

70000.00 CAD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level including but not limited to a candidates experience education certification/credentials market data internal equity and geography. Alight makes these decisions on an individualized non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.

DISCLAIMER:

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries partners or purchasers of Alight business units.

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Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1