Project Manager

BuildOps is a modern AI-native operational platform built specifically for commercial contractors. We connect field operations projects and back-office functions to create a single source of truth for the business with deep integrations into customers accounting systems.

Role Overview

BuildOps is hiring an experienced Implementation Project Manager to own end-to-end delivery of our most complex customer will own the plan the timeline the communication and the outcome. Your job is to ensure every internal resource (e.g. Implementation Manager Solutions Architect Data Analyst) is engaged at the right time and that every stakeholder knows whats happening and what comes success is measured by on-time go-lives customer satisfaction and how rarely your projects escalate.

What Youll Do

Project Leadership

• Own the full implementation lifecycle from kickoff through go-live and handoff to Customer Success
• Define scope milestones success criteria and governance with the customer and BuildOps leadership
• Maintain project timelines and dependencies in Salesforce
• Manage scope changes via formal change control and communicate updates proactively

Stakeholder Communication

• Serve as the primary point of contact for customer executives and project sponsors throughout implementation
• Facilitate recurring project meetings; distribute agendas minutes and action items within 24 hours
• Publish weekly status reports externally and submit semi-weekly early-risk surveys internally
• Produce gate check documentation at key milestones to capture decisions and sign-offs.

Risk & Issue Management

• Surface risks early and build mitigation plans in Salesforce before issues become blockers
• Maintain an active risk log with owners and follow-up paths; review with leadership regularly
• Conduct post-project retrospectives and apply lessons to future engagements.

Cross-Functional Coordination

• Coordinate across Sales (handoff clarity) Implementation Managers (execution alignment) Data Analysts (import milestones) Solutions Architects (configuration dependencies) Product/Engineering (blocker escalation) and Customer Success (go-live transition)
• Deliver complete handoff documentation to Customer Success or Support at project close

Process Improvement

• Identify gaps in implementation playbooks and propose improvements with supporting rationale
• Contribute to internal templates and retrospectives

What We Look For

• 5 years of project management experience delivering enterprise SaaS implementations across multi-stakeholder multi-workstream engagements.
• Demonstrated ability to manage 4-12 concurrent active projects without losing rigor.
• Comfortable owning executive-level customer relationships at the VP or C-level.
• Proficiency in Salesforce or similar CRM; formal PM methodology background (PMP PMI-ACP or equivalent) preferred.
• Strong written communication: your status updates risk logs and gate check docs are read once and acted on.
• Bias toward proactive escalation. You surface issues when there is still time to fix them.
• Construction field service or B2B vertical SaaS experience preferred.

What we offer:

• Generous equity grant become an owner in our company!
• A comprehensive benefits package
• Flexible PTO and hybrid work schedules
• One-time work-from-home allowance
• Hubs in Los Angeles San Francisco Toronto and Raleigh with hybrid work schedules and lunch provided for in-office days
• Company events and team-building activities both in-person and virtual
• Fast-paced collaborative and dynamic work environment
• Opportunities for growth and career advancement
• Chance to work with cutting-edge technology and innovative solutions
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

We welcome applicants from across the U.S. where we are registered to do business and able to support employment. Currently this excludes the following states: Alaska Hawaii Kentucky Mississippi Nebraska New Mexico North Dakota Rhode Island South Dakota West Virginia and Wyoming. This list is based solely on operational and compliance considerations and is reviewed from time to time as our footprint grows.

About BuildOps

Join BuildOps the largest commercial trade platform in the country as we transform the multi-billion dollar commercial contracting industry!

Were not just talking incremental improvementswere talking a full-scale revolution empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildopshere.

This is your chance to be part of a rocketship. Were fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital BOND and SE Ventures backed by Schneider Electric (ReutersTechCrunchLA Business Journal) . Our latest investors join our team of industry heavyweights like Next47 former Twitter CEO Dick Costolo former Salesforce President Gavin Patterson and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos boost efficiency skyrocket profitability and ultimately deliver exceptional service.

At BuildOps were changing the game and doing the best work of our careers. Youll be a key player in a company thats truly making a difference for the backbone of our economy. If youre ready to tackle big challenges work with a passionate team and build something extraordinary BuildOps is the place for you.

BuildOps is an equal opportunity employer. We consider all qualified applicants without regard to race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information veteran status or any other status protected by applicable federal state or local law.

BuildOps will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act pursuant to applicable local and state laws.

BuildOps recruiters will only contact candidates through official channels and will never ask for payment banking details or sensitive personal information during the interview process. Verify all openings at Report suspicious outreach to and We review every report but may not be able to respond individually. BuildOps is not responsible for losses from fraudulent postings.

Required Experience:

IC

Employment Type : Contract
Experience: years
Vacancy: 1