Sr. Consultant, Operations 18 months Secondment Simplii Financial

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

Whatyoullbe doing

Youlljoin the Simplii Operations and Oversight Center of Excellence (CoE).As a Subject Matter Expert (SME)youllact as a consultant and domain expert bringing specialized knowledge to incidents escalations and delivery work.Youllturn complex problems into clear problem statementsfordeliverysquads andvalidate that those fixes resolve the true root cause. Yourexpertisewill be captured and shared across teams enabling faster issue resolution preventing recurrence and ensuring that solutions are never dependent on a single person.Youllcommunicate effectively with diverse stakeholders and contribute to continuous improvement initiatives that drive operational excellence.

At Simplii we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

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Howyoullsucceed

• Domain Expertise Apply deep hands-onindustryknowledge in areas such as core banking platforms products channelsandservicingpayments or lending to support incident resolution and complex escalations.

• Root Cause Analysis Conduct structured investigations using data and system knowledge toidentifytrue root causes build clear problem statements and define acceptance criteria that delivery squads can act on without rework.

• Squad Partnership Collaborate closely with delivery squads on priority work unblocking technical and process decisions in real time and ensuring fixes progress smoothly to completion.

• Validation and Closure Verify that implemented fixes address the root cause before closure ensuring issues do not recur.

• Knowledge ManagementDocument solutions decisionslearningsandcurrent state analysis& documentationin a shared knowledge base contributing to playbooks and processes soexpertisecan scale across the team.

• Continuous Improvement Identify recurring issues and improvement opportunities tracking relevant capabilities to bring better practices back to the business.

Who you are

• Yourea domain expert.You have deep hands-onindustryknowledge of banking systems products channels processes and are comfortable navigating complex technical process or operational challenges.

• Yourea problem solver.You excel at root cause analysis using data to investigate issues and translating technical or process challenges into clear requirements and communications.

• You give meaning to data.You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.

• Yourea collaborator.You partner effectively across squads operations product teams and other business units to gather context confirm impact and align on resolutions.

• Yourea strong communicator.You tailor your messages for different audiences including frontline staff executives business partners and regulatory stakeholders.

• Youreadaptable.Youdemonstratesound judgment in ambiguous situations and thrive in environments where no documented process exists taking initiative to investigate and resolve issues.

• Values matter to you.You bring your real self to work and you live our values - trust teamwork and accountability.

• Your influence makes a difference.You know that relationships and networks are essential to success. You inspire outcomes by sharing yourexpertise.

#LI-TA

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful personalized ways including a competitive compensation a banking benefit* wellbeing support and additional offers such as employee and family assistance programs and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Expected End Date

Job Location

Toronto-161 Bay St. 4th

Employment Type

Regular

Weekly Hours

37.5

Skills

Process Engineering

Required Experience:

Senior IC

Experience: years
Vacancy: 1