Are you looking for an opportunity to make a difference Are you comfortable working in a fast-paced retail clinic environment
Are you passionate about providing customer service that exceeds expectations
If so we think you belong here at Connect Hearing as a Customer Care Representative!
Who we are:
Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. Were passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package professional development opportunities and promote a safe and healthy workplace.
Working Location: Kitchener ON
Reporting to: Regional Clinic Manager
A day in the life of a Customer Care Representative involves:
Providing exceptional customer service in person over the phone and by email
Scheduling appointments and organizing files for the clinics Hearing Care Professionals
Managing and maintaining client accounts while building relationships
Working with insurance companies to ensure successful third-party billing operations
Assist with cleanings and minor in-clinic device repairs dont worry training provided!
What you get in return:
This role offers an hourly wage of$20$23 based on experience.
Extended Health Benefits Package from day one
3 weeks vacations to start increasing with tenure
6 days of personal time in your first year
Additional days off including your Birthday!
Monday Friday (business hours)
Eligible for Quarterly Bonus
Growth and development opportunities including education sponsorship
Wed love to hear from you if:
You possess strong communication and customer service skills
You have experience or would enjoy working on and reconciling accounts receivable
Your aligned with our value of helping others
You are availableto travel to other clinics as well
You have a Can-Do attitude you love to learn and are passionate about growing your knowledge
Dont think you meet the criteria
If youre willing to go all in and learn wed still love to hear from you!
Apply today we look forward to reviewing your application!
More About Us:
We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence integrity collaboration and innovation.
Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak Unitron Hansaton Advanced Bionics and AudioNova Sonova develops manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves they create sense
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment regardless of a candidates ethnic or national origin religion sexual orientation or marital status gender genetic identity age disability or any other legally protected status.
Required Experience:
Unclear Seniority
Customer Care Representative Kitchener • Kitchener, Ontario, Canada
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