ServiceNow Business Process Champion (Workflows, Integrations & Innovation)

Work Location:

Toronto Ontario Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$96900 - $136800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

ServiceNow Business Process Champion

The Business Process Champion (BPC) is a hybrid role that sits between the ServiceNow technical development team and business stakeholders. Their job is to ensure that the Platform solves business problems instead of automating bad processes. They are often referred to as Business Process Consultants or Business Analysts.

They are the advocates for the platform. They dont just gather requirements; they also challenge the status quo and drive out of the box best practices to minimize technical debt and drive data quality.

KEY ACCOUNTABILITIES

• Process Design & Re-engineering lead workshops to map current processes and design workflows to leverage ServiceNow capabilities to meet business outcomes

• Requirement Translation convert business requests into structured detailed stories and functional specifications that developers can build in partnership with design oversight from Solution Architects

• OOTB Advocacy market communicate and utilize platform features and functions to meet business needs to reduce or eliminate customization

• BAT Oversight lead business acceptance testing to ensure technical delivery meets business needs as defined in acceptance criteria

• Change Management Act as a super user to train business staff on designed solutions and drive adoption

• KPI & Governance Define and monitor success metrics for business stakeholders to measure value realization cost savings productivity gains and risk mitigation.

EDUCATION & EXPERIENCE

• 3-5 years experience as Business Analyst Process Consultant or Project Manager

• 3 years experience with the ServiceNow Platform (ITSM Service Catalog Workflows Integrations APIs Now Assist Process Mining)

• Deep understanding of Agile/Scrum and NowCreate methodologies

• Strong grasp of ITIL v4 Frameworks

• Proven ability to communicate effectively facilitate workshops between business & technical resources

• Strong technical writing/documentation skills

Required Certifications

• Certified System Administrator (CSA)

• Certified Practitioner Business Process Analyst (BPA) Professional Business Process Analyst Preferred

• Certified ServiceNow Platform Owner (CPO) would be a plus

• ITIL v4

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet
Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 96900 - 136800