Service Coordinator - The James

Job Description

The Service Coordinator supports the daily operations of a premium residential community designed to deliver a hospitality-driven living experience beyond traditional property management. They serve as a key connection point between residents, concierge, maintenance, management, and service partners, helping ensure resident and operational requests are coordinated accurately, communicated clearly, and followed through to completion.

The Service Coordinator also provides day-to-day support across property administration, financial processes, leasing, resident communications, systems, and compliance-related administration. They area a service-oriented professional who enjoys a fast-paced, resident-facing environment and takes pride in accuracy, discretion, and a polished service experience.

The James is a luxury rental community located in Rosedale, one of Toronto’s most established central neighbourhoods. Situated just off Yonge Street at Price Street, the community is close to Summerhill, Moore Park and the Yonge subway line.

We are currently hiring for two Service Coordinator roles at The James.

A cover letter is required as part of your application and should outline your interest in the role and the relevant experience you would bring.

Essential Duties and Responsibilities:

Resident Experience and Service Coordination

• Respond to routine resident inquiries, feedback, concerns, and complaints through phone, email, and resident platforms, providing information, coordinating appropriate support, and escalating more complex or sensitive matters.

• Assist with resident-facing activities, including move-ins, welcome materials, amenity bookings, event calendars, satisfaction surveys, and other community initiatives.

• Receive, prioritise, log, assign or route, track, and follow up on resident, operational, and service-related requests, including work orders; identify delays or service risks and escalate them appropriately.

• Work closely with Concierge, Maintenance, Management, contractors, and other site partners to support timely service delivery and clear communication across resident touchpoints.

Property Administration Support

• Prepare resident communications, standard correspondence, and Residential Tenancies Act documentation, including N2, N4, N5, N9, and related notices, in accordance with established processes and under the direction of the General Manager or designated property management team member

• Support day-to-day property and office administration for the assigned residential and commercial portfolio, including document management, filing, supplies, equipment, couriers, and related administrative budgets.

• Assist with rental payment monitoring, accounts receivable updates, collection follow-up, payables, and the preparation of recurring delinquency, legal status, and renewal reporting.

• Track lease renewals and support leasing activities as required, including responding to prospect inquiries and assisting with tours.

• Maintain accurate and confidential information within property management and resident service systems, including Yardi, resident applications, work order records, and operational files.

• Identify recurring service or administrative issues and bring them forward to the appropriate team member, while maintaining professionalism, discretion, confidentiality, and site standards in all interactions.

Qualifications:

• Highly organised, with the ability to manage multiple requests, deadlines, and administrative details in a fast-paced environment.

• Strong interpersonal skills and the ability to build effective working relationships with residents, colleagues, contractors, and service partners.

• Sound judgement, discretion, and a professional approach when handling confidential or sensitive information.

• Reliable follow-through, with the ability to maintain accurate records and recognise when an issue requires escalation or additional support.

Minimum Requirements:

• 2+ years of experience in customer service, hospitality, administration, residential property management, or another service-driven environment.

• Professional proficiency in English, with the ability to communicate clearly and effectively in written and verbal interactions.

• Consistently maintains a polished, professional standard of personal presentation and conduct appropriate to a high-service, resident-facing environment.

• Experience supporting administrative processes and coordinating requests, activities, or information across multiple stakeholders.

• Proficiency with Microsoft Office, including Outlook, Word, and Excel, and comfort working within digital systems and databases.

• Working knowledge of the Ontario Residential Tenancies Act, or the ability to quickly develop knowledge of relevant processes within a regulated residential environment.

• Ability to work a flexible shift schedule, including evenings, weekends, and holidays, based on seasonal and operational needs.

Preferred Attributes:

• Experience in premium residential, hotel, concierge, or another high-touch service environment.

• Experience using Yardi or a comparable property management, resident engagement, or work order system.

• Familiarity with rental administration, including lease renewals, collections, accounts receivable, payables, move-in coordination, or Residential Tenancies Act documentation.

Work Schedule: This position requires flexibility to work rotating shifts scheduled between 7:00 a.m. and 11:00 p.m., seven days a week, including evenings, weekends, and holidays. Shift times and schedules may vary based on seasonal needs and business demand.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.

• Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.

• Occasionally lift, carry, and move up to 15 pounds.

• Vision abilities required by this job include close vision, distance vision, and depth perception.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.

$50,890.00 - $67,450.00

This position is eligible for an attractive benefits and wellness package and an incentive opportunity of: 7%

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

We pride ourselves in providing a fair and equitable hiring process and will gladly review accommodations requests at any point in our selection process. If you require an accommodation, please contact our Human Resources department at AccessibilityHR@triconhomes.com. Please include your name and position that you will be applying for in the subject line and someone from our team will reach out to assist.

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