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S&R Seniors Living
Resident Services Manager - Seniors LivingS&R Seniors Living • Kitchener, Ontario, Canada
Resident Services Manager - Seniors Living

Resident Services Manager - Seniors Living

S&R Seniors Living • Kitchener, Ontario, Canada
7 hours ago
Job type
  • Full-time
  • Temporary
Job description
Job Description

Make a difference in the lives of your community! In this role you will have the chance to engage with our Residents and create a welcoming atmosphere for new and current Residents.

Position Summary:

Use administrative and sales skills to manage the office and provide tours or engaging conversations with Residents interested in moving in.

Behavioural Qualities:

  • Engaging, positive attitude--stop and say hi to our Residents and see how they are doing!
  • Professional and expressive telephone manner – ability to “sell” retirement living
  • Understand and promote a “Hospitality” environment within the home
  • Exhibit a highly developed ability to actively listen to prospect’s and resident’s needs
  • Demonstrates flexibility and creativity in problem solving
  • Forward, independent and innovative thinking

Responsibilities:

  • Reception and office duties for the “Seniors Living” home
  • Conduct sales-effective “Tours” of the SL home with walk-in’s and booked appointments
  • Prioritize appointments and proactively and positively resolve conflicts as they arise
  • Maintain office operations by ordering supplies, processing invoices, track attendance, process payroll and post scheduled hours including seniority lists
  • Responds to phone and email inquiries – providing general information and referring inquiries to the appropriate source.
  • Other duties and responsibilities as assigned or required

Qualifications

Qualifications:

  • Persuasive Marketing and Sales experience required
  • Post Secondary Education with a diploma in Office Administration
  • Excellent interpersonal, communication and organizational skills
  • Familiarity/ability to understand the Retirement Home Act and Residential Tenancies Act
  • Experience in an Office and or a Care Home setting an asset
  • Extensive computer literacy skills including Word, Excel and Outlook
  • Ability to maintain records, prepare contracts and complete billing
  • Demonstrated ability to effectively manage time-sensitive tasks
  • Pro-active approach and able to work with minimal supervision
  • Ability to work under pressure in busy, fast-paced environment


Additional Information

While our Applicant Tracking System uses some AI-enhanced tools, every decision throughout screening, assessing, and selecting candidates is made by real people on our team.

This posting is for an upcoming vacancy.

This posting is for a temporary position.

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Resident Services Manager - Seniors Living • Kitchener, Ontario, Canada

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