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NON - IT - P4 - SeniorRobert Half • Toronto, ON, CA
NON - IT - P4 - Senior

NON - IT - P4 - Senior

Robert Half • Toronto, ON, CA
30+ days ago
Salary
CA$25.00 hourly
Job type
  • Permanent
  • Temporary
  • Quick Apply
Job description
We are looking for a Senior Project Coordinator to support incident management activities for a leading organization in Toronto, Ontario. This Long-term Contract opportunity is ideal for someone who can keep critical response efforts organized, communicate clearly with stakeholders, and help reduce business and client impact during service disruptions. Working in a hybrid environment, you will partner with business and technology teams to keep incidents moving from identification through resolution while maintaining accurate records and timely updates.

Responsibilities:
• Coordinate incident response activities from initial identification to closure, ensuring tasks, updates, and follow-ups stay on track throughout the lifecycle.
• Prepare and maintain detailed incident records, timelines, and supporting documentation so that each event is accurately captured and easy to review.
• Assess business impact by gathering information on affected clients, products, and services in collaboration with internal teams and operational partners.
• Draft and circulate clear internal and external communications that reflect approved messaging and provide timely status updates.
• Support incident calls by organizing meeting logistics, recording key decisions, documenting action items, and following up on outstanding tasks.
• Assist with post-incident reviews by collecting relevant information, summarizing findings, and monitoring corrective and preventative actions to completion.
• Work closely with technology, operations, product, and support teams to promote accurate information sharing and coordinated decision-making during active incidents.
• Provide backup support during high-priority situations and participate in after-hours on-call coverage when critical incident response is required.
• Identify recurring issues, process gaps, and improvement opportunities, then contribute to updates to incident procedures, tools, and templates.
• Bachelor’s degree in information technology, business administration, or a related discipline.
• At least 3 years of experience in incident management, operations support, project coordination, or a comparable business support function.
• Strong organizational skills with the ability to manage multiple priorities effectively in time-sensitive environments.
• Excellent written and verbal communication skills, with the ability to deliver clear updates to business partners and stakeholders.
• Experience preparing documentation, maintaining logs, and tracking progress across multiple workstreams.
• Proven ability to collaborate with cross-functional teams including technology, operations, and business units.
• French language skills would be considered an asset.
• Experience in financial services or wealth management would be an asset.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

This job posting is for a current vacancy with our client.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.

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NON - IT - P4 - Senior • Toronto, ON, CA

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