Customer Experience Manager
Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally.
As a Customer Experience Manager, you will be in a key leadership role responsible for managing the Facilitator team. You will ensure the delivery of exceptional customer service and a seamless passenger experience throughout the screening process. This role involves overseeing the facilitation of passengers, addressing customer concerns, and collaborating with internal and external stakeholders to enhance customer satisfaction and experience.
Customer Experience Manager Job Responsibilities:
• Provide leadership, guidance, and support to the Facilitator team.
• Establish performance expectations, track progress, and offer continuous coaching and feedback.
• Foster a positive and inclusive team culture that promotes teamwork, accountability, and continuous improvement.
• Conduct regular team meetings and individual performance evaluations.
• Monitor and improve the efficiency of passenger flow, queue management, and wait times.
• Address and resolve customer concerns, complaints, and escalations in a timely and effective manner.
• Act as a primary point of contact for escalations and coordination with relevant stakeholders.
Customer Experience Manager Qualifications:
• Post-secondary education or equivalent work experience.
• A minimum of 1-3 years of experience working in the aviation industry, or similar service
• Fluency in both English and French
• Strong leadership and team management skills, with the ability to motivate and inspire a diverse group.
• Excellent interpersonal and communication skills, with a customer-centric approach.
• Ability to handle customer escalations and resolve conflicts in a professional and empathetic manner.
• Awareness of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) and the Official Languages Act (OLA).
• Knowledge of American Sign Language (ASL) or Langue des signes du Québec (LSQ) is preferred.
• Experience working with Indigenous peoples, the LGBTQ community, and diverse populations.
Employment Details:
• Employment Type: Permanent
• Locations: Toronto, ON
• Salary: 75-85k CAD
If you're ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you! Apply now and let's build something incredible together!
Customer Experience Manager • Toronto, Onta, CA
Become the Customer Experience Lead and Conversion Rate Optimization Manager at our Digital team.Drive eCommerce growth by optimizing the online user journey and engagement strategies.As the Manage... Show more
Four Seasons is powered by our people.We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated in return.Our team ... Show more
The Manager, Customer Experience is responsible for leading and developing on‑train service employees to ensure safe, high‑quality, consistent customer service across the Corridor.The role oversees... Show more
You care about making a positive impact in the world.You understand greatness requires thinking differently.An inclusive and accepting work environment is important to you.A job at IKEA is so much ... Show more
Lead next-generation customer experiences in healthcare.Spearhead data-driven strategies and omnichannel solutions, collaborating with teams to elevate engagement for healthcare professionals and p... Show more
Transform customer interaction as a Customer Experience Technical Manager specializing in AI solutions.Ensure client satisfaction through effective implementation and ongoing technical support in a... Show more
Work Location:Toronto, Ontario, CanadaHours:37.Line of Business:MarketingPay Details:$96,900 - $136,800 CADTD is committed to providing fair and equitable compensation opportunities to all colleagu... Show more
Elevate customer success as a strategic account leader focusing on transformative growth initiatives.This hybrid position emphasizes building relationships and driving proactive strategies for top-... Show more
Become a key player in customer success as the Customer Experience Manager at Kick.Utilize your accounting background to support Business Owners and Accountants in Toronto.Kick is pioneering self-d... Show more
This is a role for someone who genuinely loves people and technology – both the team they support and the customers they serve.What you need is the drive to learn, the empathy to coach, and the own... Show more
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Tak... Show more
Serve as the Operations Manager at Indigo, enhancing customer interaction through leading team initiatives and optimizing sales strategies in a captivating retail environment.This role involves ove... Show more
Enhance customer interactions with Rogers as a Customer Experience Communications Manager.Lead impactful service communications strategies that foster engagement and clarity in Toronto.We are seeki... Show more
A leading lifestyle brand in Toronto is hiring an Assistant Manager to enhance customer service and operational integrity while contributing to financial growth.The ideal candidate will have at lea... Show more
Drive success and satisfaction as a motivated Customer Success Manager in a hybrid setting.This role is critical for managing customer relationships and maximizing the value of the platform.You wil... Show more
Indigo is a physical and digital place inspired by books, ideas, beautifully designed lifestyle products, and the creative people who make it all happen.We believe in real books, living life fully ... Show more
Career Opportunities: Customer Experience Manager (248619).Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? ... Show more
About Four Seasons:Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be tre... Show more
Une entreprise innovante recherche un leader passionné pour diriger une équipe dynamique dédiée à l'expérience client.Dans ce rôle, vous serez responsable de la gestion des renouvellements, de l'en... Show more
Posted Tuesday, July 14, 2026 at 4:00 a.Director of Client Experience & Growth.Client Experience Managers, Operations, Finance, Clients.Full Time, Permanent, Salaried.Monday–Friday, 9:00am–5:00pm, ... Show more
