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Amazon Connect ArchitectRecrute Action • Toronto, Ontario, Canada
Amazon Connect Architect

Amazon Connect Architect

Recrute Action • Toronto, Ontario, Canada
30+ days ago
Salary
CA$50.00 hourly
Job type
  • Full-time
  • Permanent
  • Temporary
Job description
Amazon Connect Architect

Help shape the future of customer experience in the insurance sector by contributing to innovative cloud-based contact centre solutions. This hybrid opportunity offers the chance to work with AWS technologies Amazon Connect Salesforce integration AI-driven capabilities and omnichannel platforms while supporting the delivery of modern high-impact business solutions.

What is in it for you:

Salaried: $50-55 per hour.
Incorporated Business Rate: $60-65 per hour.
3-month contract with the potential for permanent employment.
Day schedule 37.50 hours per week.
Enjoy the flexibility of hybrid work.

Responsibilities:

Design and document complex integrations between Amazon Connect and AWS services including Glue Athena Lake Formation Lex and Lambda.
Integrate Amazon Connect with Salesforce CRM using modern integration packages including Service Cloud Voice and SCC-AC.
Work with AWS Glue ETL pipelines to extract Amazon Connect Data Lake tables from AWS to Azure for long-term storage.
Research and implement new AI capabilities including Conversational IVR AI-powered Case Summary and AI-agent Contact Evaluation.
Create and apply frameworks methods best practices and implementation artifacts for Amazon Connect solutions.
Communicate with internal teams and stakeholders to translate business requirements into technical solutions.
Perform end-to-end design setup configuration and delivery of Amazon Connect solutions.
Evaluate and implement new feature requests based on business requirements.
Support test automation and performance validation activities.

What you will need to succeed:

Design and document complex integrations between Amazon Connect and AWS services including Glue Athena Lake Formation Lex and Lambda.
Integrate Amazon Connect with Salesforce CRM using modern integration packages including Service Cloud Voice and SCC-AC.
Work with AWS Glue ETL pipelines to extract Amazon Connect Data Lake tables from AWS to Azure for long-term storage.
Research and implement new AI capabilities including Conversational IVR AI-powered Case Summary and AI-agent Contact Evaluation.
Create and apply frameworks methods best practices and implementation artifacts for Amazon Connect solutions.
Communicate with internal teams and stakeholders to translate business requirements into technical solutions.
Perform end-to-end design setup configuration and delivery of Amazon Connect solutions.
Evaluate and implement new feature requests based on business requirements.
Support test automation and performance validation activities.

Why Recruit Action

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

Required Skills:


Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 50 - 55
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Amazon Connect Architect • Toronto, Ontario, Canada

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