Parts Advisor

Automotive Parts Advisor - Elevate Your Career at Downtown Ford!

Are you passionate about cars and driven by the pieces that keep them running at their best AtDowntown Fordpart of the revolutionary Downtown AutoGroup (DAG) were not just servicing cars. Were engineering trust crafting reliability and revolutionizing the automotive service experience. Were a community of skilled professionals who believe that maintaining a vehicle should be as rewarding as driving one. Take a look at ourunique approachand see for yourself!

Why we need you

We are seeking a knowledgeable and customer-oriented Automotive Parts Advisor to join our team in Toronto. The successful candidate will play a key role in delivering exceptional service by assisting customers in identifying and sourcing the right automotive parts and accessories for their needs.

Our vision at Downtown AutoGroup is to revolutionize the car-buying and ownership experience. To do that we need a dynamic and motivated Automotive Parts Advisorto join our team. The ideal candidate will be passionate about the automotive industry and excel at providing excellent customer service. Your role will be pivotal in maintaining smooth operations within the parts and service departments collaborating with service advisors and technicians to ensure we deliver an exceptional guest experience for every guest every time. And youll do this in a facility where you will have the opportunity to interact with and learn from colleagues working at 8 different dealerships serving 11 brands.

Without you were just another automotive group. With you were a brand that resonates with our community and stands out in a competitive market.

Heres what youll be doing

• Customer Service & Sales:

  • Greet and assist walk-in customers phone inquiries and online requests with professionalism and enthusiasm.
  • Accurately identify and recommend appropriate automotive parts and accessories based on customer needs.
  • Provide expert advice on product compatibility pricing and availability.
  • Educate guests on any additional parts required to complete repairs in order to manage Guestexpectations and to elevate theGuest experience.

• Inventory Management:

  • Maintain a well-organized and up-to-date parts inventory system.
  • Conduct regular stock checks place orders and ensure timely restocking of high-demand items.
  • Coordinate with suppliers to address backorders returns and warranty claims.

• Technical Collaboration:

  • Partner with automotive technicians to identify the precise parts needed for repairs and maintenance tasks.
  • Stay informed about the latest automotive technologies parts updates and recalls.

• Administrative Duties:

  • Process customer transactions quotes and invoices with accuracy.
  • Manage core returns and warranty claims according to company policies.
  • Keep records of parts sales and inventory movements to support reporting and analysis.

• Continuous Learning:

  • Attend training sessions and workshops to expand your knowledge of automotive products and systems.
  • Stay current with industry trends product developments and manufacturer updates.

This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.

You need these qualifications

• High school diploma or equivalent.
• Strong knowledge of automotive systems and parts with prior experience in a parts or service role preferred.
• Excellent communication and interpersonal skills.
• Proficiency with inventory management systems and basic computer applications.
• Attention to detail and ability to multitask in a fast-paced environment.
• You can manage your time well prioritizing responsibilities while paying strong attention to detail
• Valid Ontario G Drivers License with no demerit points

It would be nice if

• Experience with <>or aftermarket parts departments.
• Familiarity with Reynolds & Reynolds.

What we offer

• Performance-Driven Culture:We celebrate achievements and foster a results-oriented work environment.
• Career Growth:Were committed to helping our team members grow their careers with us- we believe in promoting from within.
• Community:Be part of a team thats as passionate about cars as you are in one of the most vibrant cities in the world.
• Competitive Pay:We value your contributions and ensure youre rewarded accordingly.
• Comprehensive Benefits:Health dental and vision coverage along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development:Ongoing training opportunities to keep your skills sharp and your career on trackthrough our DAG Academy.
• Modern Facility:Work in a clean organized and well-equipped shop that prioritizes safety and efficiency atour state-of-the-artAutoplex.
• Rich Legacy: Established in1992 our group has grown from a single dealership to employing over300professionalsthat collectively represent the largest retailer of automobiles in downtown Toronto.

The expected compensation range for this role is $45000 - $60000 per year

You are what drives us Apply Now!

If youre ready to take your career to the next levelplease excited to hear your story!

This is an in-person role.

Downtown Ford and Downtown AutoGroup are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act 2005 (AODA) within our recruitment process. If you require accommodation at any time throughout the recruitment process just email us at.

Downtown Ford and Downtown AutoGrouparean equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race color religion national origin sex physical or mental disability or age.

Join us at Downtown Fordin revolutionizing the automotive service experience!

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however only those selected for an interview will be contacted.

Required Experience:

Unclear Seniority

Employment Type : Advisor
Experience: years
Vacancy: 1
Yearly Salary Salary: 45000 - 60000