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Eataly North America
Guest Relations Lead (Full-Time) Eataly YorkvilleEataly North America • Toronto, Ontario, Canada
Guest Relations Lead (Full-Time) Eataly Yorkville

Guest Relations Lead (Full-Time) Eataly Yorkville

Eataly North America • Toronto, Ontario, Canada
30+ days ago
Salary
CA$21.00 hourly
Job type
  • Full-time
Job description

At Eataly this role is referred to as a Front-End Lead. The Front-End Lead serves as the liaison between staff and management to ensure the department is fully functional. The Front-End Lead delegates to motivates trains and mentors Front End Cashiers to promote their development. Reports to the Front End Manager.

  • Handles monetary transactions and performs advanced cashiering duties
  • Assists in supervising the Front-End team to ensure optimal performance and guest experience
  • Approves voids employee discounts returns and exchanges
  • Processes and settles daily cash and credit transactions for all departments
  • Processes and prepares shipment of daily cash deposits
  • Documents and communicates overages shortages sales data and technical or price discrepancies communicating issues to the appropriate managers and departments
  • Processes and monitors currency orders to ensure that cash is always available for transactions
  • Maintains an accurate safe count along with daily operation and maintenance of a cash recycling machine
  • Orders and monitors inventory of supplies needed for the Front End
  • Documents investigates escalates and resolves employee or guest incidents
  • Performs other duties as required or assigned

Qualifications :

  • 1 year of experience as a supervisor in a retail setting with experience leading a cashier team preferred
  • Ability to handle money accurately and perform mathematical equations
  • Intermediate computer skills including e-mail and Microsoft Office
  • Bachelors Degree highly preferred
  • Smart Serve certified

Job Requirements

  • Availability to work onsite with a flexible schedule often including weekends
  • Ability to lift up to 50 pounds
  • Ability to exert well-paced mobility for up to 8 hours including standing walking bending and squatting

Compensation

  • Compensation for this role is CAD $21.00-$23.00 hourly
  • This position has been posted to fill a current vacancy


Additional Information :

Benefits and Perks

  • Medical Dental Vision Insurance
  • Paid Time Off
  • Paid Parental Leave
  • RRSP
  • Free family meal daily
  • Discounts at Eataly
  • Classes on products and Italian cuisine
  • Referral bonus program
  • and more!

Eataly is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Companys policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code (e.g. race colour creed (religion) place of origin sex (including pregnancy gender identity) sexual orientation age family status or disability). Eataly also prohibits harassment of applicants and employees based on any of these prohibited grounds. Eataly welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further it is Eatalys policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
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Guest Relations Lead (Full-Time) Eataly Yorkville • Toronto, Ontario, Canada

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