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Computacenter2024
Customer ExecutiveComputacenter2024 • Toronto, Ontario, Canada
Customer Executive

Customer Executive

Computacenter2024 • Toronto, Ontario, Canada
30+ days ago
Salary
CA$70,000.00 yearly
Job type
  • Full-time
Job description

About the role
The Customer Executive (CE) is responsible for ensuring proper delivery of all products and services is completed to customer specifications and meets the contractual service level agreement (SLA) for their assigned customers. The CE communicates regularly with customer project and implementation teams Account Managers Solution Specialists Finance and vendors regarding open requests open quotes escalated orders and at-risk projects. This position is an office-based position.

Annual compensation: $70K CAD

What youll be doing

  • Partners with business leaders to deliver services that support company objectives and that are consistent with Computacenter Inc. values.
  • Collaborates with Sales Partner Management Integration Centers Finance and other cross functional teams on an as needed basis regarding open and pending customer projects and orders.
  • Uses Computacenter Inc. systems and process to manage and maintain project timelines and verifies integrity of Computacenter Inc. Vendor Supplied Inventory (VSI) to Customers.
  • Provides regular data and timeline updates to customers and Computacenter Inc. Finance teams.
  • Communicates regularly with Commercial Partner Management teams.
  • Provides status reports to Account managers project teams and Partner Management.
  • Follows defined processes and procedures to manage and coordinate execution of all open requests open quotes open purchase orders escalated orders and at-risk projects.
  • Communicate project timelines and manages escalations with appropriate internal and external partners.
  • Reviews all Salesforce CRM reporting and tracking related to open opportunities assists in managing open opportunities within team and follows up directly with customers.
  • Working with Account Managers and Inside Sales Managers creates and maintains accurate forecasts.
  • Creates and maintains a database of historical deals pricing and technology preferences across the customer base.
  • Conducts general administrative project management duties as necessary.
  • Embraces and supports Computacenter Inc.s mission and core values.


What you have

  • Bachelors degree or equivalent experience.
  • 1 to 2 years of inside or outside sales experience preferred.
  • Minimum of 1 year of customer support experience in the IT industry.
  • Experience using SAP and or similar ERP and CRM tools.
  • Legally eligible to work in Canada
  • Customer focused.
  • Strong written and verbal communication skills.
  • Able to exercise discretion and independent personal judgment to accomplish goals with minimal direct supervision.
  • Able to maintain effective lines of communication between high-level internal and external stakeholders.
  • Strong interpersonal problem-solving time-management organizational and prioritizing skills.
  • Professional self-starter able to work both independently and collaboratively with others to accomplish goals.
  • Able to take ownership of customer projects to create maintain and expand opportunities with customers.
  • Prefer a strong working knowledge of computer system applications (e.g.: Windows Microsoft Office OSX Salesforce).

What you can expect

Theres so much more to enjoy about being at Computacenter than just having a rewarding addition to offering competitive compensation plans and long-term career opportunities we provide an attractive mix of benefit plans to contribute to your good health future financial security and peace of mind.

About us

Computacenter is a leading independent technology partner trusted by large corporate and public sector organizations. We help our world-renowned customers to source transform and manage their IT infrastructure to deliver digital transformation enabling users and their business. Were a public company quoted on the London FTSE 250 (CCC.L) and employ over 20000 people the US we support some of the countrys best-known businesses with regional hubs in Ontario and Toronto.
Employment Type : Full Time
Experience: years
Vacancy: 1

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Customer Executive • Toronto, Ontario, Canada

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