Director, Human Resources

Background

The Condominium Authority of Ontario (CAO) is a modern digital-first organization serving Ontarios rapidly evolving condominium sector through information education and dispute resolution services.

As a trusted delegated administrative authority (DAA) consumer protection organization with province-wide impact the CAO offers a unique opportunity to contribute to meaningful public-interest work while helping shape the future of condominium living in Ontario.

We are a collaborative high-performing team that values innovation accountability continuous improvement and practical problem-solving. Our team members tell us they value the opportunity to make a visible impact work closely with leadership and contribute to an organization where ideas are welcomed and acted upon.

We are accountable to the government through the Administrative Agreement with the Minister of Public and Business Service Delivery and Procurement. The seven member Board of Directors provide strategic guidance and oversight of the organization.

We are an organization driven by our vision mission and values:

Our Vision: Strong and vibrant condominium communities in Ontario.

Our Mission: Engage and empower Ontarios condominium communities with information education and dispute resolution

Corporate Values: Innovation trust teamwork value for money integrity fairness

Team Values: Respect trust diversity collaboration leadership

We value flexibility and have adopted a hybrid work model whereby employees use a combination of working remotely 2 days a week and in the office for 3 days in Torontos Financial District.

Role Purpose

Reporting directly to the CEO & Registrar the Director Human Resources serves as the organizations senior HR leader and trusted advisor to the Executive Leadership Team (ELT). This highly visible leadership role is responsible for shaping and executing the CAOs people strategy culture workforce planning total rewards and organizational effectiveness.

The Director partners closely with the CEO ELT and Board committees to align people strategies with organizational priorities provide expert guidance on workforce and workplace matters and support enterprise-wide decision making through a people and culture lens.

Operating within a lean team structure the Director maintains end-to-end accountability for the HR function balancing strategic leadership with operational oversight to ensure high-quality responsive and compliant HR service delivery. The role leads the development and continuous improvement of HR programs policies and governance frameworks that strengthen organizational performance mitigate risk and support a workplace culture that is inclusive respectful and psychologically safe.

The Director is ultimately accountable for the effectiveness integrity and sustainability of the organizations HR practices ensuring they enable business objectives support employees and position the CAO for long-term success.

Key Responsibilities

HR Strategy Workforce Planning & Organizational Effectiveness

• Own the development execution and evolution of the enterprisepeoplestrategy priorities and annual workplan in alignment with businessobjectives.
• Ensure alignment between workforce strategy and organizational priorities including growth sustainability and operational effectiveness.
• Own the development ofworkforce strategyand provide strategic advice and recommendations to the Executive Leadership Team (ELT)onlong-term trends organizational design succession planning and emerging workforce risks and opportunities.
• Translate HR strategy into programs frameworks and initiatives that reflect organizational priorities HR best practices and applicable legislation.
• Lead or support organizational change initiatives affecting structure roles responsibilities and workforce capability.
  
  

Total Rewards Compensation & HR Programs

• Accountable for oversight and effectiveness of the ongoing administration governance and continuous improvement of the total rewards programs including compensation structures pay practices benefits and reward frameworks.
• Maintain and uphold the CAOs compensation philosophy salary structures and pay practices ensuring consistent application internal equity and alignment withexternalbenchmarks.
• Manage compensation-related decision-making within established frameworks including salary offers promotions and market adjustments ensuring alignment with approved structures internal equity and organizational guidelines.
• Administer and support pay-for-performance programs including annual compensation review processes performance-based awards and incentive programs ensuring consistency and integrity of application.
• Oversee the administration and periodic review of benefits programs liaising with vendors and advisors as needed to ensure competitiveness cost-effectiveness and alignment with organizational needs.
• Monitor market trends benchmark data and emerging best practices to inform recommendations for updates or enhancements to total rewards programs in collaboration with external vendors/consultants whereappropriate.
• Ensure compensation andbenefitsprograms are well-documented consistently applied and clearly communicated to leadership and employees.
• Advise and influence executive decision-making on total rewards including compensation positioning competitiveness and alignment with organizational strategy.
  
  

Workplace Risk Ownership

• Accountable for the CAOs approach to employee relations and workplace risk ensuring consistent fair and legally defensible outcomes.
• Providesenior-level guidance to people leaders on employee relations matters including performance conduct attendance accommodationand discipline.
• Support and coach leaders in managing employee relations issues andcomplexworkplace situations ina timelyand effective manner.
• Ensure consistent and defensible application of HR practices across employee relations cases balancing operational needs with legal reputational and cultural considerations.
  
  

HR Governance Policy & Compliance

• Establish the organizations HR governance model including policy frameworks decision rights and accountability structures.
• Own the development approval and governance of HR policies procedures and practices to ensure compliance with employment-related legislation and organizational standards.
• Ensure organizational compliance with health and safety legislation and requirements overseeing the effectiveness of health and safety programs policies and practices in alignment with regulatory requirements.
• Interpret HR policies and applicable legislation for ELT providing clear and practical guidance on application and potential implications.
• Monitor changes in employment legislation andHRbest practices and ensuretimelyupdates to policies programs and associated training and communications.
• Identify assess and mitigate HR-related risks including legal compliance and reputational risks and provide recommendations to ELT.
  
  

Leadership Advisory & People Management

• Serve as a strategic advisor to the executive leadership team offering coaching and guidance on people management team effectiveness performance conflict resolution and leadership practices.
• Strengthen leadership capability team effectiveness and organizational culture through coaching feedback and strategic guidance.
• Provide guidance support and development tothe Senior HR Generalistensuring effective prioritization quality of deliverables and alignment with functional objectives.
• Establishescalationpathways and decision-making authorities for the HR function.
  
  

Culture Engagement & Inclusion

• Lead the organizations culture and engagement strategy including engagement measurements leadership alignment andemployee engagementinitiatives to support retention and organizational effectiveness.
• Champion equity inclusion diversity accessibility and respectful workplace practices across HR programs policies and leadership support.
• Oversee employee engagement survey design analysis reporting and follow-up action planning.
  
  

HR Analytics & Operational Oversight

• Establish HR reporting metrics and dashboards to support data-driven decision-making by ELT.
• Translate HR data and workforce insights into strategic recommendations for executive decision-making.
• Overseeand directly supporttheadministration of HR operations records managementbenefitscoordination health and safety obligations and vendor relationships through the Senior HR Generalist.
  
  

Function Leadership & Accountability

• Accountable for the overall performance effectiveness and continuous improvement of the HR function.
• Set prioritiesallocateresources and ensure delivery of HR programs aligned with organizational needs.
• Lead anddevelop the HR function building capability clarity and operational excellence within a lean function structure.
  
  

Why This Role is Unique

• Partner directly with the CEO Executive Leadership Team and Board Committees on strategic people matters.
• Lead enterprise-wide HR strategy while remaining closely connected to operational execution and organizational impact.
• Build upon a strong HR foundation and help shape the next phase of organizational growth and maturity.
• Drive meaningful initiatives across compensation employee experience workforce planning leadership effectiveness and culture.
• Influence decisions in a collaborative mission-driven organization where HR has a valued voice at the leadership table.

Qualifications Skills & Knowledge

• Post-secondary diploma or degree in Human Resources Business Administration Industrial Relations or a related field or an equivalent combination of education training and/ or experience.
• A minimum of 8-10 years of progressive HR management experience including demonstrated experience in HR leadership roles encompassing employee relations total rewards workforce planning policy development and organizational effectiveness.
• Proven experience advising executive leadership on complex people matters with the ability to influence decision-making and align people strategies with organizational priorities.
• Strong knowledge of Ontario employment-related legislation including the Employment Standards Act Occupational Health & Safety Act Human Rights Code AODA and other applicable frameworks with the ability to translate legislative requirements into practical organizational policies and practices.
• Demonstrated ability to leverage HRIS data analytics tools and emerging technologies (including AI-enabled solutions) to streamline processes enhance reporting and support data-driven HR decisions.
• Demonstrated experience in total rewards governance and compensation practices including salary administration pay-for-performance programs and market alignment.
• Experience leading organizational design workforce planning and change management initiatives including restructuring role clarity and capacity building.
• Strong understanding of HR governance and policy development with the ability to identify assess and mitigate legal and reputational risks.
• Demonstrated ability to analyze and interpret HR data and workforce metrics translating insights into actionable recommendations to support organizational performance and decision-making.
• Strong leadership and people management skills with experience coaching and developing staff setting priorities and operating effectively within a lean team structure.
• Excellent communication and interpersonal skills with the ability to build credibility and maintain effective working relationships with leadership employees the Board of Directors and external stakeholders.
• High degree of judgement discretion and professionalism in handling confidential and sensitive matters.
• Demonstrated ability to operate with a high level of autonomy manage competing priorities and drive results in a dynamic environment.
• CHRP/ CHRL designation completed or in progress is an asset.
• Experience in a regulatory not-for-profit public-sector or government-informed environment is an asset.
  
  

Why Join Us

At the CAO HR is viewed as a strategic partner to the business - not simply a support function.

As our Director Human Resources youll have the opportunity to shape the employee experience influence organizational strategy and work alongside an engaged Executive Leadership Team on initiatives that directly impact culture performance and organizational success.

We offer a collaborative and values-driven environment where employees are encouraged to bring forward ideas challenge the status quo and continuously improve how we work.

In addition to meaningful work and the opportunity to make a lasting impact we offer a competitive total rewards package that includes:

• Base salary of $147000$167000
• Eligibility for discretionary performance-based awards
• 100% employer-paid medical dental and vision coverage
• Employer-matched RRSP/TFSA contributions
• Flexible hybrid work model (two remote days per week)
• Vacation personal and sick days
• Professional development and learning support
• Employee gym and bike-share discounts
• A collaborative mission-driven culture focused on innovation service excellence and continuous learning
  
  

Thank you for your interest in joining the Condominium Authority of Ontario. While we appreciate the interest of all applicants only those selected for an interview will be contacted.

Accommodation and Equal Opportunity

Thank you for your interest in joining the Condominium Authority of Ontario. While we appreciate the interest of all applicants only those selected for an interview will be contacted.

The CAO is committed to fostering an inclusive equitable and diverse workplace. We welcome applications from all qualified candidates and prohibit discrimination on any ground protected by applicable legislation.

The CAO is committed to providing accommodation throughout the recruitment and selection process in accordance with the Ontario Human Rights Code. If you require accommodation at any stage of the hiring process please let us know and we will work with you to meet your needs.

Required Experience:

Director

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 147000 - 167000