Major Incident Management Specialist

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WHAT MAKES US US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative curious collaborative person who embraces challenges and wants to grow learn and pursue outcomes with our prestigious financial clients say Hello to SimCorp!

At its foundation SimCorp is guided by our values caring customer success-driven collaborative curious and courageous. Our people-centered organization focuses on skills development relationship building and client success. We take pride in cultivating an environment where all team members can grow feel heard valued and empowered.

If you like what were saying keep reading!

WHY THIS ROLE IS IMPORTANT TO US

TheSenior/Lead Operational Excellence Specialistplays a pivotal role in ensuring high-quality reliable and consistent operational service delivery acrossSimCorpsPaaS operations. The role is incident-driven requiring direct leadership during critical and high-impact incidents ensuring timely resolution while minimizing client impact

In addition to Incident Management the role encompasses Problem Management leading root cause analysis preventive measures and continuous improvement initiatives and Change Management including both reactive changes and planned changes across hosted environments ensuring proper governance risk mitigation and minimal service disruption

WHAT YOU WILL BE RESPONSIBLE FOR

• Serve as the single point of escalation for operational incidents coordinating resources running incident bridges and providingtimelycommunication to stakeholders.

• Lead the execution of Problem Management processes including Post-Incident Reviews (PIRs) Root Cause Analyses (RCAs) and knowledge base contributions to reduce recurrence and improve service resilience.

• Plan review and implement Change Management activities across hosted environments ensuring all changes are aligned with governance policies and client expectations.

• Collaborate closely with internal teams global peers and external vendors/hosting partners tomaintainoperational performance address issues and promote best practices.

• Regularly share knowledge and contribute to the evolution of operational processes to drive continuous improvement across global operations

This role demands an analytical decisive and motivated professional capable of balancing direct operational execution with strategic oversight ensuring that clients experience reliable predictable and high-quality service at all times

KeyResponsibilities

• Incident Management:Lead resolution of critical incidents orchestrate resources manage communications and escalate when necessary.

• Problem Management:Identifytrends drive root cause resolution and share lessons learned to prevent recurrence.

• Change Management:Plan and implement changes across hosted environments ensuring risk is mitigated and service disruption minimized.

• Vendor & Partner Coordination:Manage hosting partners and vendors to meet service commitments and escalate urgent issues.

• Continuous Improvement:Promote best practices contribute to training and enhance operational excellence across the organization.

WHAT WE VALUE

• 35 years of operational experience with mission-critical services.

• ITIL certification or equivalent practical experience in Incident Problem and Change Management.

• Demonstrated analytical planning and decision-making skills

• Proactive accountable and collaborative mindset.

• Clear and effective written and verbal communication with multicultural teams

• Familiarity with agile methodologies and global team collaboration.

For Toronto only: The salary range for this position is $104240 to 143330 CAD. Base pay may vary based on factors such as years of experience skills and qualifications. Additionally employees are eligible for an annual discretionary bonus and benefits including health and dental care time off and Group RRSP/TFSA.

Benefits

SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since SimCorp operates in 30 offices worldwide the benefits package may vary from country to country.

Simcorp follows a global hybrid policy asking employees to work from the office two days each week while allowing remote work on other days.

NEXT STEPS

Please send us your application in English via our career site as soon as possible we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants we kindly ask you to exclude personal data such as photo age or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of SimCorp but are not sure this role is suitable submit your CV anyway. SimCorp is on an exciting growth journey and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyones experience positive and valuable. Therefore during the process we will ask you to provide your feedback which is highly appreciated.

WHO WE ARE

For over 50 years we have worked closely with investment and asset managers to become the worlds leading provider of integrated investment management solutions. We are 3000 colleagues with a broad range of nationalities educations professional experiences ages and backgrounds in general.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma we leverage the combined strength of our brands to provide an industry-leading full front-to-back offering for our clients.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees so that we can provide best-in-class solutions to our clients.

SimCorp Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Candidates who require accommodation during the recruitment process should contact the People & Culture team at

This position is for an existing vacancy.

Our hiring process uses AIenabled tools to support the screening and assessment of applications. All applicants are still reviewed by a skilled recruitment team. AI does not make hiring decisions. Human reviewers who are trained to understand the limitations potential risks and possible biases associated with AI tools evaluate all applications and AIassisted results before any decision is made.

If you have questions about how your information is processed in detail feel free to contact us.

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Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 104240 - 143330