Open Jobs Stage Experience Manager, Stores

At Sephora Canada were passionate about finding and sharing beauty in the world. Our constant innovation our ability to see and lead trends and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities in our differences our experiences and in the spirit of our employees.

Job ID: 290682
Store Name/Number: ON-Scarborough (0506)
Address: 300 Borough Drive Scarborough ON M1P 4P5 Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing open vacancy.

As theClient Experience Managerat Sephora you will oversee the success of our sales floor oraswecallit ourStage. This role focuses on coaching and development driving your team to perform at their best while prioritizing the client experience. Leading a team of Stage Experience Leads and Beauty Advisors you will directly influence store performance by training your team to effectivelyutilizeSephoras selling model and inspiring them to exceed company goals. The Client Experience Manager reports to the Store Director and collaborates with the Store Operations & Talent Manager and Beauty Services Manager.

Whatyoullbe doing as a Client Experience Manager at Sephora

• Training & Development.Execute training for all new and existing Beauty Advisors. Facilitate orientation & our selling model training sessions whenever possible.

• Passionate about Clients.Respond promptly to all client feedback addressing issues and comments from Sephoras client feedback tool (Medallia) the service hotline or direct client interactions. Regularly serve as the Client Experience Lead (CEL) in-store and engage with Beauty Advisors and clients on-stage whenever possible.

• Event Management.Manage all in-store events with the Beauty Services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.

• Visual Merchandising.Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards. Maintain a clean organized sales floor and manage tester and supply levels. Execute visual merchandising updates and ensuretimelyreplenishment when new inventory is added.

• Vendor Management.Ensure all beauty advisors are properlyengagingwith all store brands visiting the store. Ensure all brand representatives effectively train and coachtheteamon their products. Provide feedback on brand training effectiveness when possible.

Wedlove to hear from you if

• You havea minimum of2-4 years of management experience in the beauty retail or customer service industryor equivalent internal experience.

• You aremetrics-drivenand have a proventrack recordof motivating and coaching a team to achieve company expectations and goals.

• You have no difficultymaintainingcomposure andpossessstrong managerial courage to have those tough conversations when needed.

• You haveaproven abilityto createhigh-performingteams and can easilyidentifyin-store talent and develop them throughout their career journey.

• You have excellent verbal/writtencommunicationskills and the ability to influence business partners at all levelsclearly and concisely.With experience in Windows Word and Excel.

You might not meet every requirement listedandthatsokay. If you bring relevant experience and a passion for what we do we encourage you to apply. We believegreat talentcomes from all kinds of paths.

Location Availability and Physical Requirements-

• On-site: You willwork at the location specified in the job posting.

• Scheduling: Flexibility is key! We need you to be available during evenings weekends and holidays when our clients are eager to shop and explore.

• Physical Requirements:Our stores are a fragrance-filled environment. You must be ableto bend and stretch to stock shelves as well as lift and carry up to 50 pounds.

Sephoras Total Rewards-

• The Compensation.Sephoras pay philosophy is to offer competitive market rates considering location internal equity job scope and the skills and experience needed to succeed.

• The Perks.Thinkyouvetried it all Just wait until you work at Sephora! Enjoy the product discounts gratis & exclusive brand events.

• The Benefits.This role includes access to Sephoras extended health and life insurance benefits customizable coverage options and paid time off to help you rest and recharge.

• The Education& Development.We invest in training and support internal mobility across Canada helping you reach your career goals. Sephora employees alsobenefitfrom LVMH programs and job opportunities.

The compensation ranges betweenCAD$54800.00 - CAD$68500.00. In addition you may be eligible for performance-based bonus opportunities a competitive benefits program and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors including but not limited to the actual qualifications and experience of the individual and any additional non-discriminatory legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1